Flybe

mattyprice4004

juliawill1 said:

I had a Flybe booking for 7th April and have contacted my bank ( Nationwide )  to request chargeback using the template helpfully on this site. I received a letter from Nationwide  saying "There is no current dispute raised " and requesting I phone a Visa Disputes customer line. Of course there is no answer on the line just an endless phone loop. Surely when a company goes into administration,  a  dispute should automatically be raised by the bank?
 Any info ; gratefully received . It's more a matter of principle than 116 quid .  

No, because how on earth would they know who has received the service and who hasn't? 
You and Mr A N Other might both book flights on the same day; but his are for before they go under (and he travels) and yours are afterwards. 

How do the bank know who has traveled? Who at Flybe goes through every single booking to find which disputes they need to object to, and which to pay? 
It's your job to raise a dispute and prove the service wasn't provided.  

juliawill1

Thanks for this - the difficulty I am having is working out how to raise a dispute.... any info gratefully received 
Julia
Ps The flight was booked for  7th April  and there have been no flights since they went into administration on 5th March so it wouldn't take Sherlock to work it  out ! 

Westin

juliawill1 said:

Thanks for this - the difficulty I am having is working out how to raise a dispute.... any info gratefully received 
Julia
Ps The flight was booked for  7th April  and there have been no flights since they went into administration on 5th March so it wouldn't take Sherlock to work it  out ! 

That's you. You need to contact your credit card provider or bank.

juliawill1

Thanks Westin - I have now contacted them using four different methods , via letter ( using the template supplied by MSE, by phone, by live chat and via the messaging function on my online bank  account. I get the same answer - you need to raise a dispute - with no indication of what mechanism to use.  Clearly , letter, phone and message are not the mechanism . its frustrating. 

Westin

Did you see this -
https://www.nationwide.co.uk/support/support-articles/manage-your-account/section-75-claims

merlincat

I paid for Flybe tickets in January by credit card. I also took out insurance to cover airlines going into admilistration. The insurance company, while admitting I'm covered by the policy, say I must claim from the credit card provider, while they say i must claim from the insurers. Who should I be chasing?

Thanks

Westin

As you are finding, no one wants to take responsibility and pay out.  Poor show on both of them.
Personally I would go down the credit card route for a section 75 claim.  Probably slightly easier and also no insurance excess to pay.  Tell the credit card company that the insurers have pushed you back to them and you are more than happy for them to take up the matter with your travel insurers if they wish to share the loss between them. Good luck.

merlincat

I called the credit card provider again (Coop-Bank) and spoke to a different person, and he couldn't have been more helpful. He didn't ask if I'd taken out insurance, just said they'd had a number of Flybe cases to deal with and my £400+ refund will be in my account end of day tomorrow! He also asked about the hotel he could see I'd booked and said they could refund that (£900) when the time came. I suppose it's not his money he's paying out, but what good service!

Thanks for your advice.

Westin

Good result. Glad it worked out for you.