TUI Cancellation Help

Aylesbury_Duck

Popace said:

Bradders I feel you work for TUI as you have the same attitude and argument of the Branch Manager yesterday hahahaha!!

Bingo!  There it is.  Was only a matter of time.

Popace

CardinalWolsey said:

Let me reframe some of the above for the OP. You have signed a contract that requires you to pay £500 as the deposit for the holiday next year, with a balance to pay at some future date. The deposit has been split in to two - £250 on signing, and the second £250 8 (?) weeks later. The contract you have signed will have a cancellation policy, presumably allowing you cancel up to a certain point and losing only your deposit. Having cancelled (or wishing to cancel) the holiday will mean the holiday company are due the full value of the deposit - £500. You have so far only paid £250. If you don't pay that sum, you will owe a debt per the contractual agreement, for which the holiday company could take you to court to recover. When the judge enforces action, allowing the company to recover the £250 plus limited costs, if you fail to pay a summary judgement will be entered against you, which will be picked up by the credit reference agencies. This is highly likely to have a negative impact on your future ability to obtain credit, or as a minimum increase the cost of obtaining credit. So whilst you have not taken out "credit" with the holiday company, you will be in debt to them for £250 upon cancelling.

At last, the voice of reason in a pool of buffoons! Thank you so much for your comment and sensible explanation without insult or bias, I really do appreciate it CardinalWolsey! Thanks again )

bradders1983

So no different to what I said then.

Aylesbury_Duck

bradders1983 said:

So no different to what I said then.

Yes, but CardinalWolsey doesn't work for TUI. 

strawb_shortcake

You are going to lose £500 now or if you cancel later in the year. Wouldn't it make more sense to leave the booking as is and see how the virus plays out? 
If you cancel now and rebook you've thrown £500 away for nothing.

NoodleDoodleMan

Popace said:

I feel I need to clarify - I totally understand about when I pay deposits etc it was the credit rating I was asking about - I was on the understanding that to affect my credit rating, it had to be a credit yet I have not borrowed anything off TUI! not to worry, thanks everyone and Bradders - please refrain from commenting on my posts in the future, you really are a rude man!

No disrespect, however that appears to contradict (to me at least) your experience with TUI reference their two part deposit instalment  deal.

bagand96

You can cancel a TUI holiday upto 70 days before the holiday with only a loss of deposit.

So why not just leave the booking in place. You owe TUI the £250 either way so you may as well pay it and leave the booking in place.

Then you've got until December this year to see what happens. Chances are it will be a distant memory in a year from now! 

Ganga

Aylesbury_Duck said:

bradders1983 said:

So no different to what I said then.

Yes, but CardinalWolsey doesn't work for TUI. 

Nor is he in a pool of bufoons

iwb100

Cancelling a holiday over a year away? Madness. Complete madness. OP - forget about the deposit - pay it on time and just keep the booking. Its utterly ridiculous to be cancelling a holiday this far in advance. Chances are by then you and your entire party will have had the virus anyway. Please engage some critical thought. If you were travelling in the next month - different matter entirely. But you're not. 

Pollycat

Popace said:

Please can someone help me.
We booked a holiday to Thailand with TUI in January 2020 to travel March 2021. I paid a deposit of £250 with a further £250 To be paid April 11 then the remainder to be paid December this year. I contacted them today to cancel the holiday in the wake of Coronavirus, explaining that if it has all blown over in January 2021, we will just re-book the holiday rather than risk insurances not paying out etc. only to be told that I have to pay the remaining £250 in April, then cancel the holiday and lose £500 as we paid a low deposit option at the time of booking - but we were not given an option at the time of booking not were we told that we were being put on the low deposit, we were just told that we were to pay a figure that day, another figure in April and then the balance in December, nothing was mentioned about an option for deposit (we did book another holiday at the same time with the same deposit payment times but again, no option was given, we were just told that’s what and when we pay).
The branch manager of the store told me today that if I don’t pay the second part of the installment, it will be passed to a Debt Collection Agency by Head Office and will be marked on my credit file and I need to know if this is true. This all seems rather harsh for a £250 deposit for a holiday that they have over a year to re-sell, please can you help.
Thanks

Would you have chosen to pay the full deposit at the time of booking?