Easyjet not so easy

Eucynic

On return from Tenerife I attempted to use the Easyjet chat line to express serious concerns regarding the boarding process at Tenerife airport on 18th December to register a complaint about the way boarding was handled. Gates were changed up to four times as far as I can recall, from gate 8, to 5 then 12 to 13 resulting in total confusion and dismay especially amongst elderly passengers who experienced difficulty with walking. Most of the passengers seemed to be pensioners. At the final boarding gate there was no clear indication as to where we were to queue with everyone milling round asking the same question. 

Understandably given the heat and confusion one passenger collapsed.

As speedy boarding passengers my wife and I were allowed on early in the middle exit seats, but what appeared to happen next was that passengers seated at the rear were being embarked from the front and those with seats at the front from the rear with an inevitable crush in the middle as both groups sought to pass each other.

The chat line initially informed me that as number one in the queue I would be attended to with a minute.  I therefore expected someone to reply quite quickly, but as time went by so did the minutes of waiting time and after 72 minutes, still number one in the queue, I gave up.

I have kept screen shots at various intervals lest my account be challenged.

Having been given a flight voucher as a result of this complaint I contacted Easyjet on January 14th to arrange for further flights. I tried later to add personal information and print

the passes but the booking reference came up as invalid.

My wife spent one hour on the phone going round and round in unending circles trying to add information and print the passes. Time and time again the reference was rejected despite Easyjet assistance until eventually we were able to print them.

The chatline still seems not to be working as it should with a semi permanent:-

Sorry we’re helping others right now

which the cynic may interpret as Easyjet-speak for Not working

In fairness to Easyjet which we have used for many years, my complaints were answered quickly and effectively including an element of goodwill, something which cannot always be said of all airlines.

bradders1983

So everyone blindly got on at the front if they had high row numbers, and vice versa? And nobody questioned this and just blindly did it like lemmings?

Cant believe that for a second. I assume it must have been bus boarding? What is more likely is some people ignored all instructions and just did their own thing.

As for the gates, 12 and 13 are right next to each other anyway, and if anyone struggles getting around an airport they really should be booking assistance.