Sodexo Childcare Vouchers - expired?

I just checked my childcare vouchers account with Sodexo and found that a few thousand pounds have disappeared from the balance!?  I collected the vouchers when I worked in an office job.  I now work from home and have not needed childcare for a few years.  Last time I checked I had around £3000 - 4000 in vouchers.  Now I have £1200.  The small print says that vouchers can expire, but when I left my employer, I remember asking this question and being told they would not expire!  I was planning to use them to pay for my daughter to attend Preschool and then in a few years After School Club.  I thought I could use them until my daughter was 15 (she's 3).  Anyone know where my vouchers could have gone and how I can get them back?  ... I'm intending to phone Sodexo on Monday, but feeling a bit sick at the moment.  Thanks!


  • Hi, I have just realised some of my vouchers are likely to expire before I will use them. The company my husbands work uses don't expire till our son is 15!
    Did you have any luck with Sodexo? I will be calling them tomorrow but just googled to see if anyone else had has this problem and  came across your post.
    Thank you
  • I have the same problem, logged into my account today having not used it because of lockdown to find out vouchers had expired. Did either of you have success in getting them reinstated?
  • @aer39 did you have any success? I have emailed sodexo as it's late but feel I need to call to get sorted as it's really got me very stressed
  • Hi all,
    I'm reporting on this issue for MSE at the moment. Would any of you be able to message me with what happened in your cases?
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