Sky price rise with in 30 days of joining 29 February 2020 at 8:06PM edited 29 February 2020 at 8:15PM in TV MoneySaving 4 replies 101 views

majeedk

Hi.

I am an existing customer who agreed on new contract on 8th of February and today I found out that they are increasing my bill by £3 (after discount is applied).

Do I have any chance of arguing against the price increase?

I am aware of the T&Cs that sky can increase the price upto 10% in a year. However, is there any limit on age of the contract before which they can't do this?

Will you advise just cancelling the contract (as I am with in 30 days of joining). My view is to rejoin again after couple months assuming better discount as a returning customer.

Neil_Jones

You have read https://www.sky.com/shop/__PDF/Sky_Q_contract.PDF I presume?

--

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box, other products (e.g. extra remote controls) or any DVD or Blu-ray purchased with any content via Sky Store (where you had the option to purchase a digital only version of the content) without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Sky).

11.7: During the minimum term, unless it is for a reason set out in condition 11.8 [changes to the law, you changing your services, they changing your services, you not using the service at the address on record, a price increase on a stand-alone channel] we may increase the then standard price of each TV subscription service only once in any 12 month period and the increase will not be more than 10% or the increase in the UK Retail Price Index over the 12 months before we tell you about that price increase, whichever is greater. In addition, any price increase for a TV subscription service will be delayed so as not to apply during the first 60 days of your minimum term in which case the 12 month period referred to will start on the date your price would have increased but for the delay. The limits on the timing, frequency and amount of any price increase in this condition are referred to as “price protection”

--

majeedk

Neil_Jones said:

--

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box, other products (e.g. extra remote controls) or any DVD or Blu-ray purchased with any content via Sky Store (where you had the option to purchase a digital only version of the content) without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Sky).

11.7: During the minimum term, unless it is for a reason set out in condition 11.8 [changes to the law, you changing your services, they changing your services, you not using the service at the address on record, a price increase on a stand-alone channel] we may increase the then standard price of each TV subscription service only once in any 12 month period and the increase will not be more than 10% or the increase in the UK Retail Price Index over the 12 months before we tell you about that price increase, whichever is greater. In addition, any price increase for a TV subscription service will be delayed so as not to apply during the first 60 days of your minimum term in which case the 12 month period referred to will start on the date your price would have increased but for the delay. The limits on the timing, frequency and amount of any price increase in this condition are referred to as “price protection”

--

I understand the first bit about 14 day cooling off period. It is strange though that I spoke an agent in complaints department and he said that as I am within 30 days so i can cancel penalty free.

I am really confused about the the second bit (i.e section 11.7) you mentioned above. Is it saying that Sky can't increase price of my contract with in first 60 days i.e for me it will be 8th April 2020 (since I joined on 8th Feb 2020)

Neil_Jones

Means what it says.  "any price increase for a subscription is delayed so it doesn't apply for the first 60 days of a minimum term."

If you log into your My Sky account and look at the Bills, there's a section "Future Bills" you can click on to see what your new price will be.  Remember that Sky is charged 31 days in advance, so it'll look like it falls on your March bill.

Boohoo

majeedk said:

Neil_Jones said:

--

Cancellation period: You have the right to cancel your order for TV services, a Sky dish, a Sky Q box, other products (e.g. extra remote controls) or any DVD or Blu-ray purchased with any content via Sky Store (where you had the option to purchase a digital only version of the content) without giving any reason any time up to 14 days (“cooling off period”) from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Sky).

11.7: During the minimum term, unless it is for a reason set out in condition 11.8 [changes to the law, you changing your services, they changing your services, you not using the service at the address on record, a price increase on a stand-alone channel] we may increase the then standard price of each TV subscription service only once in any 12 month period and the increase will not be more than 10% or the increase in the UK Retail Price Index over the 12 months before we tell you about that price increase, whichever is greater. In addition, any price increase for a TV subscription service will be delayed so as not to apply during the first 60 days of your minimum term in which case the 12 month period referred to will start on the date your price would have increased but for the delay. The limits on the timing, frequency and amount of any price increase in this condition are referred to as “price protection”

--

I understand the first bit about 14 day cooling off period. It is strange though that I spoke an agent in complaints department and he said that as I am within 30 days so i can cancel penalty free.

I am really confused about the the second bit (i.e section 11.7) you mentioned above. Is it saying that Sky can't increase price of my contract with in first 60 days i.e for me it will be 8th April 2020 (since I joined on 8th Feb 2020)

I posted on another thread on here about a poster who renegotiated an 18 month contract as a "fixed price" with no prices rises this April or next April 2021. In the same thread a few posts up another poster has said that they are on a "fixed price" deal also.
https://forums.moneysavingexpert.com/discussion/5480644/sky-tv-retention-deals-post-your-haggling-successes#latest