B and Q

CRISPIANNE3

Stenwold said:

CRISPIANNE3 said:

We went to B and Q yesterday and noticed they had a special offer of 10% off their products on production of their B and Q card. We went to pay for the item and mentioned to the cashier we did not have our card on us. The advisor said nothing could be done as the card needed to be scanned. I then said what about if I go to customer service could. they look up my details. No in a firm voice they could not help. 

However not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  I then went back to the same cashier (only because all other tills were busy) and explained what happened. I got a frosty look and I could see by the look on her face she wanted to explode. I remained  calm and collective and let her process the transaction. I think she was annoyed because I found out the information she gave me was incorrect.  

Also the cashier was not a youngster but someone in their 60's who I thought would know about good customer service. 

Your final comment speaks volumes about the type of customer you are

Interesting!!

tonyhender

How did she have so much time.... Qué then ring then qué again

tonyhender

She could of gone home to pick it up

Pollycat

tonyhender said:

How did she have so much time.... Qué then ring then qué again

Maybe she's retired.

tonyhender said:

She could of gone home to pick it up

Perhaps she lives too far from the store to make that a viable option.

tonyhender

Why did she ring customer service to embrass employee who is she whooo is she

CRISPIANNE3

Many thanks for everyone who has taken the time to participate in my thread. Positive or otherwise all your comments much appreciated. 

tonyhender

Your welcome

Jumblebumble

shaun_from_Africa said:

societys_child said:

She probably didn't know you could simply get another card.

Officially, they couldn't.
They could get a card for another person but not for the same person that already had one:

7.0 Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.

I am confused
The Terms and conditions only state what a person is entitled to.
For example If I am entitled to Lounge access for me alone at an airport there is nothing to stop the Lounge Dragon using her discretion allowing my wife in if she is in a kind mood if that is within her remit.
There is nothing to suggest that it cannot be overwritten by a goodwill gesture nor that B and Q may decide not refuse Merge accounts etc to avoid annoying a customer