B and Q

[Deleted User]

CRISPIANNE3 said:not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  

The 10% offer had probably resulted in significant extra footfall in the shop and someone approaching the ordinary till without a card was always going to get short shift. 

Your post should, in fact, be praise for the second operator who dealt with your complaint (which was your own fault) without fuss by circumventing the company's policy. "Not taking no for an answer" in this circumstance makes you the  problem customer.

 Why didn't you approach the Customer Service Desk in the first instance?  

Do realise also that there are now two cards in existence registered to you.. 

CRISPIANNE3

Moneyineptitude said:

CRISPIANNE3 said:not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  

The 10% offer had probably resulted in significant extra footfall in the shop and someone approaching the ordinary till without a card was always going to get short shift. 

Your post should, in fact, be praise for the second operator who dealt with your complaint (which was your own fault) without fuss by circumventing the company's policy. "Not taking no for an answer" in this circumstance makes you the  problem customer.

 Why didn't you approach the Customer Service Desk in the first instance?  

Do realise also that there are now two cards in existence registered to you.. 

The reason I did not approach customer service in the first place was because I did not see anything about the deal until I got to the check out. Noooooo there are not two cards registered to me because the second card was only scanned and never registered.  Problem customer no. Pro active customer yesssss.  

Anything else would you like to know!

Pollycat

CRISPIANNE3 said:

Moneyineptitude said:

CRISPIANNE3 said:not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  

The 10% offer had probably resulted in significant extra footfall in the shop and someone approaching the ordinary till without a card was always going to get short shift. 

Your post should, in fact, be praise for the second operator who dealt with your complaint (which was your own fault) without fuss by circumventing the company's policy. "Not taking no for an answer" in this circumstance makes you the  problem customer.

 Why didn't you approach the Customer Service Desk in the first instance?  

Do realise also that there are now two cards in existence registered to you.. 

The reason I did not approach customer service in the first place was because I did not see anything about the deal until I got to the check out. Noooooo there are not two cards registered to me because the second card was only scanned and never registered.  Problem customer no. Pro active customer yesssss.  

Anything else would you like to know!

I think the only thing the cashier maybe did wrong was to tell you CS couldn't help.

If she had said, "sorry, I can't do anything because it's outside my remit (because my employer's T&Cs are very clear and I might get into trouble) but ask at CS and see if they can help" would you have felt any different about the cashier?

[Deleted User]

CRISPIANNE3 said:

 

Problem customer no. Pro active customer yesssss.  

I disagree. The staff member might have been less abrupt about it, but it was not her fault you did not have your card with you... 

As well as here, did you also leave feedback about your experience on the company website? If so, I'm certain that till operator is feeling  suitably chastened.

marlot

I'm not a member of the B&Q club, but saw the 10% signs.  There were some cards by the tills, so I picked one up and the assistant scanned it for me and gave me the 10%.  I'm supposed to sign up but haven't done so yet.
Maybe the fact that I was pleasant helped.

tonyhender

CRISPIANNE3 said:

Moneyineptitude said:

CRISPIANNE3 said:not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  

The 10% offer had probably resulted in significant extra footfall in the shop and someone approaching the ordinary till without a card was always going to get short shift. 

Your post should, in fact, be praise for the second operator who dealt with your complaint (which was your own fault) without fuss by circumventing the company's policy. "Not taking no for an answer" in this circumstance makes you the  problem customer.

 Why didn't you approach the Customer Service Desk in the first instance?  

Do realise also that there are now two cards in existence registered to you.. 

The reason I did not approach customer service in the first place was because I did not see anything about the deal until I got to the check out. Noooooo there are not two cards registered to me because the second card was only scanned and never registered.  Problem customer no. Pro active customer yesssss.  

Anything else would you like to know!

Are you working ?

Zedicus

shaun_from_Africa said:

societys_child said:

She probably didn't know you could simply get another card.

Officially, they couldn't.
They could get a card for another person but not for the same person that already had one:

7.0 Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.

OP said s/he got a new card, not a new account.
It would be very unlikely that there would be no way to replace a lost card, and if you need to do that, customer services is the logical place to go.

Stenwold

CRISPIANNE3 said:

We went to B and Q yesterday and noticed they had a special offer of 10% off their products on production of their B and Q card. We went to pay for the item and mentioned to the cashier we did not have our card on us. The advisor said nothing could be done as the card needed to be scanned. I then said what about if I go to customer service could. they look up my details. No in a firm voice they could not help. 

However not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  I then went back to the same cashier (only because all other tills were busy) and explained what happened. I got a frosty look and I could see by the look on her face she wanted to explode. I remained  calm and collective and let her process the transaction. I think she was annoyed because I found out the information she gave me was incorrect.  

Also the cashier was not a youngster but someone in their 60's who I thought would know about good customer service. 

Your final comment speaks volumes about the type of customer you are

Lip_Stick

tonyhender said:

CRISPIANNE3 said:

Moneyineptitude said:

CRISPIANNE3 said:not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  

The 10% offer had probably resulted in significant extra footfall in the shop and someone approaching the ordinary till without a card was always going to get short shift. 

Your post should, in fact, be praise for the second operator who dealt with your complaint (which was your own fault) without fuss by circumventing the company's policy. "Not taking no for an answer" in this circumstance makes you the  problem customer.

 Why didn't you approach the Customer Service Desk in the first instance?  

Do realise also that there are now two cards in existence registered to you.. 

The reason I did not approach customer service in the first place was because I did not see anything about the deal until I got to the check out. Noooooo there are not two cards registered to me because the second card was only scanned and never registered.  Problem customer no. Pro active customer yesssss.  

Anything else would you like to know!

Are you working ?

What has that got to do with anything?

shaun_from_Africa

Zedicus said:

OP said s/he got a new card, not a new account.
It would be very unlikely that there would be no way to replace a lost card, and if you need to do that, customer services is the logical place to go.

The OP also said that they didn't have their card on them, not that they had lost it.
If you had read further posts from the OP, you would see that the card they were given was a new one and not linked to their original account:

CRISPIANNE3 said:

. Noooooo there are not two cards registered to me because the second card was only scanned and never registered.