B and Q

CRISPIANNE3

We went to B and Q yesterday and noticed they had a special offer of 10% off their products on production of their B and Q card. We went to pay for the item and mentioned to the cashier we did not have our card on us. The advisor said nothing could be done as the card needed to be scanned. I then said what about if I go to customer service could. they look up my details. No in a firm voice they could not help. 

However not one just to take no for an answer I did go to customer service and spoke to a very pleasant lady (cashier take note) and she said no problem just take this new card and get them to scan it.  I then went back to the same cashier (only because all other tills were busy) and explained what happened. I got a frosty look and I could see by the look on her face she wanted to explode. I remained  calm and collective and let her process the transaction. I think she was annoyed because I found out the information she gave me was incorrect.  

Also the cashier was not a youngster but someone in their 60's who I thought would know about good customer service. 

societys_child

She probably didn't know you could simply get another card.

There are many old ladies work for B&Q that give frosty looks  . . .

shaun_from_Africa

societys_child said:

She probably didn't know you could simply get another card.

Officially, they couldn't.
They could get a card for another person but not for the same person that already had one:

7.0 Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.

twhitehousescat

I am still banned from all B+Q places 

went in , and some guy in an orange pinnie asked me if I wanted decking 

as I said to the police officer he started it 

McKneff

twhitehousescat said:

I am still banned from all B+Q places 

went in , and some guy in an orange pinnie asked me if I wanted decking 

as I said to the police officer he started it 

😂😂😂😂😂

maisie_cat

To be fair the original cashier was right and the customer service person broke the rules because you were a PITA customer. I actually have less respect for B&Q for allowing you to get your way when you were clearly in the wrong.

CRISPIANNE3

twhitehousescat said:

I am still banned from all B+Q places 

went in , and some guy in an orange pinnie asked me if I wanted decking 

as I said to the police officer he started it 

Very troll!

CRISPIANNE3

societys_child said:

She probably didn't know you could simply get another card.

There are many old ladies work for B&Q that give frosty looks  . . .

Well she does now!

BoGoF

CRISPIANNE3 said:

societys_child said:

She probably didn't know you could simply get another card.

There are many old ladies work for B&Q that give frosty looks  . . .

Well she does now!

Yeah.....just ignore all the other posts that said the first person was correct.

Pollycat

CRISPIANNE3 said:

societys_child said:

She probably didn't know you could simply get another card.

There are many old ladies work for B&Q that give frosty looks  . . .

Well she does now!

No she doesn't.

She knows that:

7.0 Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.

She knows that Customer Services can over-ride that condition (be that rightly or wrongly) if a customer complains.

swingaloo

After seeing the sign and knowing full well you didn't have he card on you, you still went through the till and just expected the cashier to be able to do your 10% discount with out a card. Can you imagine if a lot of the card holders did that. How did you expect her to be able to override the till? You were in the wrong but complained and got your own way and she had been undermined.
In that situation I would have either returned home for my card and gone back to buy with the discount or mentally berated myself for not having it on me and paid the correct price.