Water Bill question

Options
We lived for 4 years under a Housing Assoc in a flat that had no meter and the water bill was levied by a department of the HA. 
Each year I recived a letter from the HA stating the Water Charges for that year. 
I have recently transferd to another property, same HA but this one has a water meter. Welsh Water increased my direct debit payment to almost double. Upon quering this I was informed there was a outstanding amount from my time at the other property that the HA had passed onto Welsh Water.
Contacting the HA they confirmed this was correct. I had been paying on a payment card what I assumed to be the correct amount but as I had recived nothing in a statment form each year I (wrongly as it turned out assumed that I had paid all of the previous years charges off).
Upon contacting the HA water department and requesting a statment from them, I found out that I owed a amount that had been building up each year.

So my questions are.
1. Is it Best Practice for a HA to send out a letter (not worded as either a bill or a statment) which does not contain any arrears? 
2. Do any other utility compaines and buisnesses work like this-so I can avoid them in the future.

While I will clear the outstanding amout I'm not happy about the circumstances in which it develpoed.




This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 343.7K Banking & Borrowing
  • 250.3K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 235.9K Work, Benefits & Business
  • 609K Mortgages, Homes & Bills
  • 173.4K Life & Family
  • 248.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards