Cynergy Bank login from March 14 2020

sprocket1

Just posting as I can not see how to follow this and think I may need to post to have that option.

d63

well my digipass gizmo arrived this morning plus one A4 size piece of paper with some instructions on, but before i try inserting the batteries and switching it on, has anyone any helpful advice to give me which they very much wish someone had told them about before trying to register it for the first time?

EthicsGradient

sprocket1 said:

Just posting as I can not see how to follow this and think I may need to post to have that option.

If you Bookmark this thread (at the top of the screen) you will get a notification when someone adds to it.

Chloe_G

Just set up the app and registered.  It was quite straightforward (as long as you have a smartphone and tablet/desktop).  Only took a couple of minutes.

fliss2g

Cynergy website now says Digipass won't be available until June.  I think I'm just going to move to a different bank as i really can't be doing with scanning images etc plus don't necessarily have access to a computer when travelling.

oldwiring

That thought had crossed my mind, but there's not much out there and more so since this morning. The other thing is the need to supply so much personal info like passports. Ours expired in December.

Moose1960

My previous android smartphone went mia a couple of weeks ago. I had installed the authenticator app and used it successfully a number of times. I have acquired a new one and through the wonders of a Google account have transferred all of my existing apps.
BUT - On attempting to access online banking for the first time with the new phone I find, of course, that the app needs registering (again) since it is on a new device. I can not see any reference on the Cynergy site to re-registering the app and, indeed, the references that are there seem to suggest that registrations could only happen up to 14 March. I'm not sure if that is the case, surely the facility to re-register must exist? 
The alternative, a "digipass" is not available until June at least due to coronavirus/China supply issues.
I've emailed them with my query but not expecting a quick response so thought I'd try the big brains on MSE in the interim.