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Cynergy Bank login from March 14 2020

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  • sprocket1
    sprocket1 Posts: 23 Forumite
    Eighth Anniversary 10 Posts
    Just posting as I can not see how to follow this and think I may need to post to have that option.
  • d63
    d63 Posts: 330 Forumite
    Part of the Furniture 100 Posts Name Dropper
    edited 9 March 2020 at 1:01PM
    well my digipass gizmo arrived this morning plus one A4 size piece of paper with some instructions on, but before i try inserting the batteries and switching it on, has anyone any helpful advice to give me which they very much wish someone had told them about before trying to register it for the first time?
  • EthicsGradient
    EthicsGradient Posts: 1,247 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    sprocket1 said:
    Just posting as I can not see how to follow this and think I may need to post to have that option.
    If you Bookmark this thread (at the top of the screen) you will get a notification when someone adds to it.
  • Chloe_G
    Chloe_G Posts: 393 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Just set up the app and registered.  It was quite straightforward (as long as you have a smartphone and tablet/desktop).  Only took a couple of minutes.
  • fliss2g
    fliss2g Posts: 4 Newbie
    Second Anniversary First Post
    edited 11 March 2020 at 4:55PM
    Cynergy website now says Digipass won't be available until June.  I think I'm just going to move to a different bank as i really can't be doing with scanning images etc plus don't necessarily have access to a computer when travelling.
  • oldwiring
    oldwiring Posts: 2,452 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    That thought had crossed my mind, but there's not much out there and more so since this morning. The other thing is the need to supply so much personal info like passports. Ours expired in December.
  • Moose1960
    Moose1960 Posts: 43 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    My previous android smartphone went mia a couple of weeks ago. I had installed the authenticator app and used it successfully a number of times. I have acquired a new one and through the wonders of a Google account have transferred all of my existing apps.
    BUT - On attempting to access online banking for the first time with the new phone I find, of course, that the app needs registering (again) since it is on a new device. I can not see any reference on the Cynergy site to re-registering the app and, indeed, the references that are there seem to suggest that registrations could only happen up to 14 March. I'm not sure if that is the case, surely the facility to re-register must exist? 
    The alternative, a "digipass" is not available until June at least due to coronavirus/China supply issues.
    I've emailed them with my query but not expecting a quick response so thought I'd try the big brains on MSE in the interim. 


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