Regular Savings Accounts: The Best Currently Available List!

ForumUser7

arsenalboy said:

I applied for both MBS accounts yesterday. Received an automated email this morning at 0832 to say an account has been added online and to log on to view.

When I logged in there was no messages or notifications. They had accessed my accounts at 0704 this morning it stated at top. It would only let me add account if I knew account number, so will have to wait for the letter to come eventually. Have not had the email for the second account yet.

The platform normally updates overnight, one or possibly two nights from action taking place. Messages are viewable as soon as they are sent, but transactions and accounts being added incur this delay.

Snapdragon

arsenalboy said:

I applied for both MBS accounts yesterday. Received an automated email this morning at 0832 to say an account has been added online and to log on to view.

When I logged in there was no messages or notifications. They had accessed my accounts at 0704 this morning it stated at top. It would only let me add account if I knew account number, so will have to wait for the letter to come eventually. Have not had the email for the second account yet.

Thanks, I applied for both too. Just found new acct added successfully notifications at 0832 for both applications in my junk email. Not a particularly confidence inspiring email address dev-test@mutualvision so not surprised it ended up in junk.

BestSeagull

arsenalboy said:

I applied for both MBS accounts yesterday. Received an automated email this morning at 0832 to say an account has been added online and to log on to view.

When I logged in there was no messages or notifications. They had accessed my accounts at 0704 this morning it stated at top. It would only let me add account if I knew account number, so will have to wait for the letter to come eventually. Have not had the email for the second account yet.

MBS I received one email (below) for each of the accounts.

When I logged in, they weren't there so I called and it was explained that they have 2 platforms, One is the one we log into and the other is the application platform which is where the email came from (dev-test@mutualvision.co.uk, she confirmed this was their address)

She said that what this means is that my applications have been processed and I'll be sent the account numbers in the post which can then be added manually. (She did say there was a chance they'd appear later though.)

She was keen to feed back that the wording on the email needs to be changed to avoid confusion. 

The emails are confirmation that the accounts have been opened though which is good as they don't give you anything at the time of application.

Dear BestSeagull,

An account has been added to your Online Banking profile. Please log in to view the details

Regards,

The Savings & Customer Contact Team

AndrewSteele888

I managed to still apply for the 7% via Bridlington1 link earlier in the thread

fabsaver

BestSeagull said:

arsenalboy said:

I applied for both MBS accounts yesterday. Received an automated email this morning at 0832 to say an account has been added online and to log on to view.

When I logged in there was no messages or notifications. They had accessed my accounts at 0704 this morning it stated at top. It would only let me add account if I knew account number, so will have to wait for the letter to come eventually. Have not had the email for the second account yet.

MBS I received one email (below) for each of the accounts.

When I logged in, they weren't there so I called and it was explained that they have 2 platforms, One is the one we log into and the other is the application platform which is where the email came from (dev-test@mutualvision.co.uk, she confirmed this was their address)

She said that what this means is that my applications have been processed and I'll be sent the account numbers in the post which can then be added manually. (She did say there was a chance they'd appear later though.)

She was keen to feed back that the wording on the email needs to be changed to avoid confusion. 

The emails are confirmation that the accounts have been opened though which is good as they don't give you anything at the time of application.

Dear BestSeagull,

An account has been added to your Online Banking profile. Please log in to view the details

Regards,

The Savings & Customer Contact Team

I applied for both accounts yesterday and received two of the above notification emails at 8:31 this morning. l logged in to my accounts, as instructed to do so in the emails, new accounts not there but accounts showing last updated 07:08.

Their systems are very much a work in progress it seems. I imagine the staff are incredibly frustrated about the way management keep launching table topping accounts without adequate systems in place to cope with the applications.

Southcoast01

I have tried phoning Mon bs today but both lines give a dead tone after the recorded message.

BestSeagull

fabsaver said:

BestSeagull said:

arsenalboy said:

I applied for both MBS accounts yesterday. Received an automated email this morning at 0832 to say an account has been added online and to log on to view.

When I logged in there was no messages or notifications. They had accessed my accounts at 0704 this morning it stated at top. It would only let me add account if I knew account number, so will have to wait for the letter to come eventually. Have not had the email for the second account yet.

MBS I received one email (below) for each of the accounts.

When I logged in, they weren't there so I called and it was explained that they have 2 platforms, One is the one we log into and the other is the application platform which is where the email came from (dev-test@mutualvision.co.uk, she confirmed this was their address)

She said that what this means is that my applications have been processed and I'll be sent the account numbers in the post which can then be added manually. (She did say there was a chance they'd appear later though.)

She was keen to feed back that the wording on the email needs to be changed to avoid confusion. 

The emails are confirmation that the accounts have been opened though which is good as they don't give you anything at the time of application.

Dear BestSeagull,

An account has been added to your Online Banking profile. Please log in to view the details

Regards,

The Savings & Customer Contact Team

I applied for both accounts yesterday and received two of the above notification emails at 8:31 this morning. l logged in to my accounts, as instructed to do so in the emails, new accounts not there but accounts showing last updated 07:08.

Their systems are very much a work in progress it seems. I imagine the staff are incredibly frustrated about the way management keep launching table topping accounts without adequate systems in place to cope with the applications.

You wouldn't know it if they are. Lovely people at MBS. 

where_are_we

I implore forumites to be patient and not phone MBS about their RS account applications. You will get your account details in the post in due course, possibly before 31st August so that you can get 2 separate months deposits of £300 in by September 1. They were overwhelmed by their last RS offering and no doubt their systems will be under pressure this time as well.

subjecttocontract

where_are_we said:

I implore forumites to be patient and not phone MBS about their RS account applications. You will get your account details in the post in due course, possibly before 31st August so that you can get 2 separate months deposits of £300 in by September 1. They were overwhelmed by their last RS offering and no doubt their systems will be under pressure this time as well.

You can implore all you like but I'm not gonna be happy if someone who applied after me gets an account in August and I miss out. It's a cruel world and it's dog eat dog and I aim to be at the front of the queue.

bristolleedsfan

Southcoast01 said:

I have tried phoning Mon bs today but both lines give a dead tone after the recorded message.

Many of us who applied yesterday might be wondering why a need to phone MBS, can you share your reason for needing to phone?