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I was going to ask the same thing! I've sent them a message asking how to do it, also in the reply asking them to just close the account upon maturity and transfer the balance to my nominated accountHattie627 said:I've had an email today from Gatehouse Bank saying that my Regular Saver issue 1 matures on 29th November and asking me to enter maturity instructions online. When I go online and into my account, I can't find anywhere to enter maturity instructions. Just wondered if anyone else is experiencing/has experienced this? Maturity is only 5 days away.I consider myself to be a male feminist. Is that allowed?1 -
Exactly the same email this morning, with same maturity date. Logged on and spent a few minutes trying to find maturity options only to see that there looks like only one option (Annual interest and into same account). I decided to ring them tomorrow!2
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Hattie627 said:I've had an email today from Gatehouse Bank saying that my Regular Saver issue 1 matures on 29th November and asking me to enter maturity instructions online. When I go online and into my account, I can't find anywhere to enter maturity instructions. Just wondered if anyone else is experiencing/has experienced this? Maturity is only 5 days away.
Yep - me too. I've sent them an email with a screenshot of the account options available to me. So annoying.
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...and the link in the email to the Easy Access Account details is a 404 not found. Pisspoor that nobody at Gatehouse has actually proofed their mailout.
Thought I might preempt the whole maturity process, I know that withdrawals are not allowed but can't find any mention of early closure in the Terms.
As is common with smaller institutions, their helpdesk/CS is MON-FRI 9:00-5:00, so that'll be busy first thing tomorrow.4 -
Are folks asking for options other than moving your money into an easy access account?
The email I received a week ago gives that as the only option. I was not ask what I wish to do with the money just told it would convert to an easy access.
Am I missing something.
I choose the rooms that I live in with care,
The windows are small and the walls almost bare,
There's only one bed and there's only one prayer;
I listen all night for your step on the stair.0 -
email 16/11
Gatehouse Reg Saver Maturity:
"What happens next?
We will automatically move your money into an Easy Access account and inform you of this once we have done so. You will be able to find the details of this product on our website.
After your account term has ended
You will be able to view your Easy Access account by logging into your account online. Once the funds have been moved across, you are able to continue your savings journey, withdraw your funds or close your account at any time."1 -
I presume you are yet to receive the email the rest of us have received this morning?trickydicky14 said:Are folks asking for options other than moving your money into an easy access account?
The email I received a week ago gives that as the only option. I was not ask what I wish to do with the money just told it would convert to an easy access.
Am I missing something.
I consider myself to be a male feminist. Is that allowed?1 -
Here's the relevant text from the letter I received:trickydicky14 said:Are folks asking for options other than moving your money into an easy access account?
The email I received a week ago gives that as the only option. I was not ask what I wish to do with the money just told it would convert to an easy access.
Am I missing something.
Your Gatehouse Bank Fixed Term Deposit account is due to mature in 5 days.
To view details of your maturity options, log into your account at www.gatehousebank.com. You will have the option of continuing to save through another Fixed Term Deposit account or withdraw your funds.
If we do not receive your maturity instruction before the maturity date, your deposit will be transferred to a Gatehouse Bank Easy Access account. To read more about the Gatehouse Bank Easy Access account and to view the terms and conditions for the account, please visit www.gatehousebank.com/personal/savings/easy-access-account.
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It looks like that's a NO. My account is due on the 1st Dec and the only email I have been sent has the text that is in surreysaver post above.surreysaver said:
I presume you are yet to receive the email the rest of us have received this morning?trickydicky14 said:Are folks asking for options other than moving your money into an easy access account?
The email I received a week ago gives that as the only option. I was not ask what I wish to do with the money just told it would convert to an easy access.
Am I missing something.
I choose the rooms that I live in with care,
The windows are small and the walls almost bare,
There's only one bed and there's only one prayer;
I listen all night for your step on the stair.0 -
The email today is for "M-day - 5". If you're due 1 Dec, you should get the same on Tuesday.trickydicky14 said:
It looks like that's a NO. My account is due on the 1st Dec and the only email I have been sent has the text that is in surreysaver post above.surreysaver said:
I presume you are yet to receive the email the rest of us have received this morning?trickydicky14 said:Are folks asking for options other than moving your money into an easy access account?
The email I received a week ago gives that as the only option. I was not ask what I wish to do with the money just told it would convert to an easy access.
Am I missing something.
1
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