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simonsmithsays

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are poor on occasions 

Section62

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Wheres_My_Cashback

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

Stick at reading the thread and you'll find out more useful tips as this has been discussed many many times over the years, so much so that I first picked it up here in 2010? that to get your funds on maturity day it was best to call them so I have done for the past 13 years on maturity date, followed by immediately opening another on the same call.
Sometimes though you will need to educate CS that this is possible as many are uncertain that they can do this and will try and fob you off by telling you to wait for the process to complete.

simonsmithsays

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Having had this issue with MBS before and also that the lack of maturity instructions on this account was raised by another forumite a month ago I'd say the former.

tiger70

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Its Royal Mail,  when my Coventry BS Isa matured recently I  received 3 letters on the same day from them dated 1st , 1st and the 4th December .

wmb194

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

Do you also have an instant access savings account with FD? If you do then the maturity process is quicker as the money will be transferred to it rather than converting the regular saver into an instant access account. This seems to add time.

HSBC's regular saver process to open and on maturity used to be the same as FD's but it's far, far slicker now. Hopefully FD will adopt it soon.

subjecttocontract

tiger70 said:

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Its Royal Mail,  when my Coventry BS Isa matured recently I  received 3 letters on the same day from them dated 1st , 1st and the 4th December .

Word is Royal Mail are prioritising parcels because there is more profit in parcels than letters. You may still be receiving Christmas cards in January. 

PowerSavingMode

subjecttocontract said:

tiger70 said:

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Its Royal Mail,  when my Coventry BS Isa matured recently I  received 3 letters on the same day from them dated 1st , 1st and the 4th December .

Word is Royal Mail are prioritising parcels because there is more profit in parcels than letters. You may still be receiving Christmas cards in January. 

January 2025...

silvercar

simonsmithsays said:

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Having had this issue with MBS before and also that the lack of maturity instructions on this account was raised by another forumite a month ago I'd say the former.

I had the letter a few weeks ago. I've since had a cheque(!) and paid it in, I couldn't see where to arrange withdrawal online. 

subjecttocontract

silvercar said:

simonsmithsays said:

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Having had this issue with MBS before and also that the lack of maturity instructions on this account was raised by another forumite a month ago I'd say the former.

I had the letter a few weeks ago. I've since had a cheque(!) and paid it in, I couldn't see where to arrange withdrawal online. 

I had an MBS regular saver mature yesterday and was expecting it to all go very smoothly........how wrong I was. For the benefit of others here is what you need to do.

I had already completed their 'nominated bank account details' form and sent it to them many months ago. So, I assumed they had my nominated bank account details.....wrong. That form is only for office use, not for use on the website, so you have to add the nominated bank account details online again. Then select the appropriate account, select withdrawl, tick the nominated account box and the money is sent to your bank by faster payments. Simples.