Regular Savings Accounts: The Best Currently Available List!

wmb194

surreysaver said:

With the Cambridge Extra Reward Regular Saver, I realise you cannot manage it online, but could someone advise me please whether the account is viewable online alongside your other accounts?

Yes, in browser based online banking and in the app.

alibean121

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

kaMelo

It's not unacceptable, It's just how they do things. HSBC are the same.

If you already had a savings account the process is usually quicker and if your desperate for the funds then a call will usually release the funds immediately.

allegro120

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

alibean121

kaMelo said:

It's not unacceptable, It's just how they do things. HSBC are the same.

If you already had a savings account the process is usually quicker and if your desperate for the funds then a call will usually release the funds immediately.

HSBC are not the same, I had a RS mature with them a couple of weeks ago and got my interest and access to my money on maturity date. I was able to just move it myself into my current account no drama.

I really do not see why whatever they're doing in the background could not have taken place 5 days earlier to be ready at maturity not 5 days after maturity... This does not feel like a big ask given the last transaction will have been a full month prior. I do have a savings account open already. I have contacted them, they've said I can get the money if I contact them again tomorrow.

alibean121

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

simonsmithsays

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are poor on occasions 

Section62

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Wheres_My_Cashback

alibean121 said:

allegro120 said:

alibean121 said:

First direct have somehow still managed to surprise/disappoint me from what was a low base. Their RS maturity process is genuinely unacceptable.

My account matured yesterday and since Monday it disappeared from the account view, I decided today to message them. They have relevant options in the robot chat and say you can hit to speak to a human to get instant access to the money. I decide to do that, why not. Person says please message again tomorrow. Great, thanks.

This is a shocking suggestion but, if the account takes 5 days to close, why not start the process 5 days earlier and have it done on maturity date? I can’t imagine what they could possibly be doing with this time. 

That's a normal process for FD RS, account disappears from the view for a day or two.  Every time they send a letter or e-mail to remind about this few weeks prior to maturity.

The best way to contact them is phone call.

Thanks I do know they take a while with it. I've never dealt with First Direct before but have used HSBC my whole life as my main bank. I'm shocked by how much worse the technology and service is at FD as I'd always heard very good things. I am genuinely curious what they're up to with this time - I'm into building societies and some of the ones I've dealt with have been one man and a calculator type jobs, but they manage to pay out funds next working day. Anyways, never mind. I suppose I'm a rare RS veteran that has never dealt with FD before, I don't think I'll be repeating it anytime soon unless they up their rate again as they're not now even beating my ISA given tax position.

Stick at reading the thread and you'll find out more useful tips as this has been discussed many many times over the years, so much so that I first picked it up here in 2010? that to get your funds on maturity day it was best to call them so I have done for the past 13 years on maturity date, followed by immediately opening another on the same call.
Sometimes though you will need to educate CS that this is possible as many are uncertain that they can do this and will try and fob you off by telling you to wait for the process to complete.

simonsmithsays

Section62 said:

simonsmithsays said:

Monmouthshire RS 8

Further to previous entries on this thread I've today received maturity instructions (letter dated 24/11) for the account which matured yesterday.

They really are rubbish

Monmouthshire BS, or Royal Mail?

Having had this issue with MBS before and also that the lack of maturity instructions on this account was raised by another forumite a month ago I'd say the former.