Bankruptcy error on account- please help!!

born_again

Betsy1984 said:

Soooooo, had a call from TSB at 9am from a very apologetic lady! Turns out she was meant to put the notice on another account but mistakenly did it on Stuart’s!! 🤷🏻‍♀️

Massive relief all round! Also very concerned that mistakes like that can happen!

They are just human. 
Did your partner raise a complaint? If not I would still do it, as they should be compensating you for this error. As well as the undue stress you have suffered.

colsten

Yes, I'd say that's worth around £200, for the phone calls, branch visit, inability to use funds, and the massive worry caused.

I would also switch my accounts from TSB as soon as I had my compensation payment.

CRISPIANNE3

Make sure tBetsy1984 said:

Soooooo, had a call from TSB at 9am from a very apologetic lady! Turns out she was meant to put the notice on another account but mistakenly did it on Stuart’s!! 🤷🏻‍♀️

Massive relief all round! Also very concerned that mistakes like that can happen!

Mistakes do happen but think of the cost to you. The sleepless nights and stress. All the phoning around and visits to a branch trying to resolve matter.  This is totally unacceptable and they should pay for for their costly mistake.  Please do not let them get away with a simple apology and ensure anything on your credit file is put right and you want this in writing.