Eon smart meters IHD constantly restarting with lost connection?

MoneyMate

MoneyMate said:

IHD  back in rubbish draw again ( Recycling ), last bill had one fuel as read the other estimated by smart meter.

Working AGAIN.

Craziu5

If IHD has only one signal bar it can indeed suffer from losing signal. Is it possible to move the IHD closer to the electric meter so it is at at least 2 bars? Hopefully this might help.

Woodbridge_Pete

Craziu5 said:

If IHD has only one signal bar it can indeed suffer from losing signal. Is it possible to move the IHD closer to the electric meter so it is at at least 2 bars? Hopefully this might help.

It's generally not just the IHD, but the whole HAN to the DCC and IHD.  IHD works for gas ok, but not electricity, so can't be distance as the HAN module is part of the electricity meter. (Gas>HAN>IHD &/or DCC)

Woodbridge_Pete

Eon appear to have acknowledged the smart meter issue, as I got an email from them today, with a link to a page to be kept informed, though they do say it might take 6 months.  Don't know if this is in response to me going to the ombudsman or not.  https://www.eonenergy.com/issue-hub.html?cref=202011263227212&hash=C1B8EB2B98B76D8095E08A0D894CE65E0AD12A1B&CCODE=E8525&utm_source=ihd&utm_medium=email&utm_campaign=E8525

hertfordian_2

Woodbridge_Pete said:

Eon appear to have acknowledged the smart meter issue, as I got an email from them today, with a link to a page to be kept informed, though they do say it might take 6 months.  Don't know if this is in response to me going to the ombudsman or not.  https://www.eonenergy.com/issue-hub.html?cref=202011263227212&hash=C1B8EB2B98B76D8095E08A0D894CE65E0AD12A1B&CCODE=E8525&utm_source=ihd&utm_medium=email&utm_campaign=E8525

Received my email this afternoon too 😊

RatMonkey0

Fact of the matter is, they should have designed the meter with a reset button really, then no one would be complaining about these issues! (Or at least they could get customers to fix it themselves... )

RatMonkey0

Oh, my post was deleted...
Put simply, when you next have a powercut, after that, your smart meter will start working again! Solved! Lol

Elmer_BeFuddled

Smart meters were fitted beginning August 2020. Both communicate with my SMETS2 Chameleon IHD but leccy readings have never been sent to / show on E.on and I've had to do manual readings every month from day one.
Oddly enough using the n3rgy.com website shows, for the last 90 days, electric readings from 14-01-2021  07:00:00 until 16-01-2021 00:00 at half hourly intervals. Full 90 days of gas though.

Powerob1

my IHD from EON has been doing same restart cycle and waiting data for almost a year now. Reported several times with no real help from EON and total on hold time of around 2 hrs.
said to just wait it out. 

All the time I can no longer manage my usage in a time where we are all at home. 

Oh and the important thing about this is that the actual smart meters aren’t getting the signal either so only estimated reads are being sent. 

I now have to manually provide readings each month which somewhat defeats the object of having a smart meter. 

For gods sake will someone from the industry please inform us of the progress of this. 

Is there a fix we can do ourselves. 

Woodbridge_Pete

I got so fed up of EON not responding to this, not calling back etc, that I went to the Ombudsman.  Had my case proven that they had been rubbish at communication, etc (compensation given) and they did set up an Issue Hub  to report it.  https://www.eonenergy.com/issue-hub.html?cref=202011263227212&hash=C1B8EB2B98B76D8095E08A0D894CE65E0AD12A1B&CCODE=E8525&utm_source=ihd&utm_medium=email&utm_campaign=E8525
Basically, expect it to work again by end of April.