Old Deleted Private Messages Have Returned 9 February 2020 at 4:03PM edited 10 February 2020 at 12:42PM in Site feedback 11 replies 271 views

Terry_Dactil

MSE failed to delete PRIVATE MESSAGES from years ago, and Instead has Reinstated them to people Inboxes!!

Terry_Dactil

 MSE You have CAUSED people UNTOLD PAIN by reinstating Private Messages that they thought had been DELETED.
You have caused TROUBLE AND UPSET.

Former_MSE_Tine

Thank you for letting us know that your previously deleted messages have re-appeared in your inbox and we’re sorry to hear this is causing you distress. As you’re aware, we recently moved the Forum onto a new platform and what’s happened to you is an unintended consequence of the move. We can assure you this data is secure and has not been breached in any way or made public. Meanwhile, the MSE team is working hard to sort the issue out. We’ll keep you updated with our progress – we really appreciate your patience.

MSE Tine

Terry_Dactil

Thankyou for your reply.

Owain_Moneysaver

Now all my Inbox has reappeared, where are my Sent Messages? Because they're MY data. 

unforeseen

You should read the t&C's. The can do anything they like with your data that is on this site including deleting it.

KeithP

But what they cannot do is ignore a user's request to have their personal data erased. - Data Protection Act 2018.

So all those posters that had asked for their PMs to be deleted are entitled to have expected them to be deleted - as per the DPA 2018.

To find that personal data re-appearing some years later is baffling - to say the least.

We now find that the option is no longer delete but instead leave conversation. Looks like the personal data will hang around on some server or other for many years to come despite the original request that the data be deleted.

Redx

we also need the option back to put messages on our IGNORE list and turn off private messaging to restrict it to admins and board guides only

[Deleted User]

KeithP said:

But what they cannot do is ignore a user's request to have their personal data erased. - Data Protection Act 2018.

So all those posters that had asked for their PMs to be deleted are entitled to have expected them to be deleted - as per the DPA 2018.

To find that personal data re-appearing some years later is baffling - to say the least.

We now find that the option is no longer delete but instead leave conversation. Looks like the personal data will hang around on some server or other for many years to come despite the original request that the data be deleted.

 They have the right to request their information is deleted. Not the same as deleting it yourself in a forum. 
 I'm sure it would have been permanently deleted had someone requested it under the act. 

PHK

Regardless of nuanced discussions about requests to delete Vs deleting them yourselves. I would expect any responsible forum or message board to have robust data controls. Clearly MSE does not.

Personally, I'm very disappointed at the lack of planning of this software change and the lack of care shown of data. It's a real eye opener for me.

bazwaldo

I too had a lot of old messages return, however they have now been removed, BUT a lot of my saved messages have now disappeared, these were very important to me, where  are they please ????