Old Deleted Private Messages Have Returned

edited 10 February 2020 at 12:42PM in Site feedback
11 replies 271 views
Terry_DactilTerry_Dactil Forumite
733 Posts
500 Posts Name Dropper Photogenic
edited 10 February 2020 at 12:42PM in Site feedback
MSE failed to delete PRIVATE MESSAGES from years ago, and Instead has Reinstated them to people Inboxes!!

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  •  MSE You have CAUSED people UNTOLD PAIN by reinstating Private Messages that they thought had been DELETED.
    You have caused TROUBLE AND UPSET.
  • edited 10 February 2020 at 12:42PM
    Terry_DactilTerry_Dactil Forumite
    733 Posts
    500 Posts Name Dropper Photogenic
    edited 10 February 2020 at 12:42PM
    Thankyou for your reply.
  • Owain_MoneysaverOwain_Moneysaver Forumite
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    Now all my Inbox has reappeared, where are my Sent Messages? Because they're MY data. 
    A kind word lasts a minute, a skelped erse is sair for a day.
  • unforeseenunforeseen Forumite
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    You should read the t&C's. The can do anything they like with your data that is on this site including deleting it.
  • edited 9 February 2020 at 9:18PM
    KeithPKeithP Forumite
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    edited 9 February 2020 at 9:18PM
    But what they cannot do is ignore a user's request to have their personal data erased. - Data Protection Act 2018.

    So all those posters that had asked for their PMs to be deleted are entitled to have expected them to be deleted - as per the DPA 2018.

    To find that personal data re-appearing some years later is baffling - to say the least.

    We now find that the option is no longer delete but instead leave conversation. Looks like the personal data will hang around on some server or other for many years to come despite the original request that the data be deleted.
  • RedxRedx Forumite
    38.1K Posts
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    we also need the option back to put messages on our IGNORE list and turn off private messaging to restrict it to admins and board guides only
  • KeithP said:
    But what they cannot do is ignore a user's request to have their personal data erased. - Data Protection Act 2018.

    So all those posters that had asked for their PMs to be deleted are entitled to have expected them to be deleted - as per the DPA 2018.

    To find that personal data re-appearing some years later is baffling - to say the least.

    We now find that the option is no longer delete but instead leave conversation. Looks like the personal data will hang around on some server or other for many years to come despite the original request that the data be deleted.
     They have the right to request their information is deleted. Not the same as deleting it yourself in a forum. 
     I'm sure it would have been permanently deleted had someone requested it under the act. 
  • PHKPHK Forumite
    367 Posts
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    Regardless of nuanced discussions about requests to delete Vs deleting them yourselves. I would expect any responsible forum or message board to have robust data controls. Clearly MSE does not.

    Personally, I'm very disappointed at the lack of planning of this software change and the lack of care shown of data. It's a real eye opener for me.
  • I too had a lot of old messages return, however they have now been removed, BUT a lot of my saved messages have now disappeared, these were very important to me, where  are they please ????
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