HSBC threatening text messages

gt94sss2

Samsam1387 wrote: »

I will certainly ask them to turn it off & find out how much I will be charged for being in my ARRANGED o/d

Unless you have an interest free buffer, the interest rate will shortly be around 40% AER. I wouldn’t switch the messages off if I was you.

cloud_dog

It is a sad state of affairs when someone is happier to pay interest on overdrawn money than receive an message warning them that this situation has arisen. Go figure.

Hazzanet

I rarely chime in here nowadays, but the number of text messages that banks send now are becoming a bit much. I have a Club Lloyds account that gets topped up once a month, runs down as the month goes on and then gets left with £3.00 in to cover the monthly fee.

Each month, I get a text saying that I'm close to going my overdraft; each month I have asked them to stop sending me the text as (a) I'm not close to the overdraft as there is £3.00 in there, and (b) it's likely to be topped up before the £3.00 fee is taken out. Each month, I get the text from them again.

I never signed up to these messages, and as someone fairly competent with money, I don't want or need them. Banks now are like a one night stand that you foolishly gave your mobile number to, and they won't stop texting.

My view is that I only want to hear from the bank in three circumstances: (a) when a statement arrives with or without a notice of charges, (b) suspected fraud on an account of mine or (c) if I've broken some rule/term/condition.

But that's just my opinion.

IvanOpinion

Fight fire with fire! Threaten them back. Tell them that you will stop using their overdraft facility if they do not stop sending you threatening texts.

nyermen

OP - HSBC are required to send a text by the regulator. FCA rule is noted here:
https://www.fca.org.uk/insight/paying-attention-or-paying-charges-its-all-timing

I support the text messages. This is a money saving site, and now that overdrafts are even more expensive I support any measures to encourage non use.
And - seriously - go see a doctor if they're causing anxiety, because nothing like that ever should ever have that reaction. Something far more serious could be wrong.
https://www.mind.org.uk/information-support/types-of-mental-health-problems/anxiety-and-panic-attacks/about-anxiety/

Hasbeen

Samsam1387 wrote: »

Hi

I get these text messages from HSBC when I go into my overdraft "You're now using your arranged overdraft. To avoid arranged overdraft interest your account must be in credit by 23.45 today" just went into my o/d at 10pm. It's just the way the textes say pay money into your bank before you get the charges at 23.45 which could make people panic. Also it doesn't say what the charges will be?

Does anyone else get these awful text messages?

Perhaps changing the thread title to HSBC informative text messages?

JuicyJesus

Hazzanet wrote: »

I never signed up to these messages, and as someone fairly competent with money, I don't want or need them. Banks now are like a one night stand that you foolishly gave your mobile number to, and they won't stop texting.

My view is that I only want to hear from the bank in three circumstances: (a) when a statement arrives with or without a notice of charges, (b) suspected fraud on an account of mine or (c) if I've broken some rule/term/condition.

But that's just my opinion.

Everyone's been opted into them now, whether they want or need them or not. You can opt out of them.

Blame everyone who was apparently so ignorant of overdrafts that they need everything spoonfed to them.

Hazzanet

JuicyJesus wrote: »

You can opt out of them.

I'll try a fourth time then :cool:

moneywow1

Samsam1387 wrote: »

Hi JJ thanks for your reply,

Maybe factual but it's still a threat by saying your account needs to be in credit by middnight or you will be charged. Some people could get anxiety from these text messages, that's all I'm saying.

I will certainly ask them to turn it off & find out how much I will be charged for being in my ARRANGED o/d

I wish the doomsday clock would just hit midnight already

DCFC79

Samsam1387 wrote: »

Hi JJ thanks for your reply,

Maybe factual but it's still a threat by saying your account needs to be in credit by middnight or you will be charged. Some people could get anxiety from these text messages, that's all I'm saying.

I will certainly ask them to turn it off & find out how much I will be charged for being in my ARRANGED o/d

Texts aren't threatening, they are warning you that your account must be in credit by 23.45pm today.


Would you rather the bank don't send a text and you find you have been hit with charges.


The bank are trying to keep its customers up to date about entering the overdraft on the account.