Fairtrade practice RIP OFF SCANDAL

Moneill86

Good day all
I am new to the group so thank you in advance for any feedback and advice given here. My query is about a situation with a company called The Fairtrade practice who deal with PPI claims. In February 2016 they submitted a claim to my bank regarding an advanced banking fee that i was paying for every month that actually didn’t serve a purpose, the bank accepted they was in the wrong and paid me back £894.66 this was paid directly into my bank, Fast forward nearly four years, November 2019 i receive an email from Fair trade practice stating “ congratulations you have been awarded some money from said bank” this was rather confusing so i made the phone call an asked about this to which they told me an amount of £894.64 would be paid into my bank soon.

Continuing to look for this money going in the bank, the day never came so i contacted my bank which then told me the money was paid in march 2016!!!! I then contacted Fair trade practice to sort this mess out who informed me that they forgot to chase u there invoice for charges 25% of total monies received, moving on they have been sending threatening letters and not allowed me to look further into this matter and also applied charges etc they have now proceeded to tel me i owe £363.96 and i must pay immediately otherwise they will take me to court.

Has anyone else had any similar experiences.

Regards
Martin :j

Cornucopia

Thread moved to Reclaim Bank & Credit Card Charges

Bermonia

Seems like you owe them some money I’m afraid, best thing would be to speak to them to come to some kind of reasonable payment arrangement as due to their delay in invoicing you the money has long been spent - if you are looking for a way out of paying them I’d say you had little or no hope as their contracts are usually fairly solid, also FOS would unlikely be an option as the event was prior to their regulation (if they indeed became regulated).

Hasbeen

Moneill86 wrote: »

Good day all
I am new to the group so thank you in advance for any feedback and advice given here. My query is about a situation with a company called The Fairtrade practice who deal with PPI claims. In February 2016 they submitted a claim to my bank regarding an advanced banking fee that i was paying for every month that actually didn’t serve a purpose, the bank accepted they was in the wrong and paid me back £894.66 this was paid directly into my bank, Fast forward nearly four years, November 2019 i receive an email from Fair trade practice stating “ congratulations you have been awarded some money from said bank” this was rather confusing so i made the phone call an asked about this to which they told me an amount of £894.64 would be paid into my bank soon.

Continuing to look for this money going in the bank, the day never came so i contacted my bank which then told me the money was paid in march 2016!!!! I then contacted Fair trade practice to sort this mess out who informed me that they forgot to chase u there invoice for charges 25% of total monies received, moving on they have been sending threatening letters and not allowed me to look further into this matter and also applied charges etc they have now proceeded to tel me i owe £363.96 and i must pay immediately otherwise they will take me to court.

Has anyone else had any similar experiences.

Regards
Martin :j

So your trying to Ripoff Fairtrade by not paying them amount due??

SonOf

The thread title does not reflect the situation. As much as many of us on these forums do not like claims companies, they are not ripping you off. Indeed, it appears as if you are trying to rip them off.

Given the length of time it has taken for them to chase their fee, it would not be unreasonable for you and them to agree a repayment schedule. Typically 12-24 months would be the sort of timescale expected.

Bermonia

SonOf wrote: »

The thread title does not reflect the situation.

Think it fits perfectly... OP is trying to rip off Fairtrade practice, what a scandal

Astar1809

I have used the Fairtrade Practise and referred them to family, we had some really nice win and from places we wouldn't have even thought to claim from. They do a good job and rely on word of mouth (no advertising).What is your gripe with them? as in the terms and conditions you sigh up to it mentions a few times the charges, yes they forgot to remind you but you also "forgot" to pay them their commission on the work they have done.

whitesatin

I too have used this company and found them to be good. They have been professional in all dealings and are upfront about their charges. Yes, it goes against the grain a bit handing over their fee but I'd probably never have won any refund without them.

[Deleted User]

whitesatin wrote: »

Yes, it goes against the grain a bit handing over their fee but I'd probably never have won any refund without them.

You would have, as long as you have some basic writing or typing abilities and access to either the internet or a post office.

The_squirrell

"They have been professional in all dealings and are upfront about their charges"
They are not upfront on their website that you could also claim yourself though! Fairtrade....but not following FCA guidelines!

Bermonia

The_squirrell wrote: »

"They have been professional in all dealings and are upfront about their charges"
They are not upfront on their website that you could also claim yourself though! Fairtrade....but not following FCA guidelines!

Personally I despise claims companies, however what a ridiculous point to make... do you complain that Tesco doesn’t tell you you can shop at Asda?