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Ref comment on the £15 cease fee by Shell. I totally agree this fee has not been made transparent and both Shell and MSE have failed to include it in their advertised promotional offer price. I took a screen print of MSE promotional offer (at the time) when I used it to sign up with Shell. Had I known there were hidden charges (to which they are) then I may have chosen another provider. In my opinion the promotional advert was misleading and surely must have breached the regulatory standards. I have made a complaint to Shell via resolver (and hope any other consumers who feel duped also pursue a complaint) and if I do not receive an acceptable resolution then I will escalate further. Note to MSN: why are you allowing this to happen and what are you going to do about it as this affects our credibility?
With all due respect, and as it was stated earlier in the thread, the £15 thing was in the T&Cs that you agreed to when you signed up. If you didn't read them then that's your fault. Promotional offer prices are just that - promotional, the devil is always in the detail.
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