Now Broadband

[Deleted User]

foxmeister wrote: »

Is Caller Display included or will I need to pay extra? Thanks

Caller Display is included free of charge on all suppliers now.

Boohoo

I checked my NOW broadband account last night and I looked at my future bill for Feb 2020 and it will be £35 for Super fibre and £8 for Anytime call making it £43 pm in total. I was paying £30 pm.

I will try an contact NOW over the weekend and see if they can give me a lower deal

Boohoo

Boohoo said:

I checked my NOW broadband account last night and I looked at my future bill for Feb 2020 and it will be £35 for Super fibre and £8 for Anytime call making it £43 pm in total. I was paying £30 pm.

I will try an contact NOW over the weekend and see if they can give me a lower deal

I tried to buy Sky's £25 fibre + anytime calls yesterday going through Quidco for £65 cashback and I got near to the end and it said something like can not continue with order contact Sky. It said nothing about having been a fibre customer in the past year as I left 15 Feb 2019 and I have mentioned this in the thread before.

I contacted Sky and went through all the same details and I was told that as I have left within 12 months no deal. I said that when the connection is live it will be over 12 months but she said the time starts from when the customer places the order.


She went off for a bit and came back with an offer of £35 for all the same deal as the £25 offer so I said how can I have that deal if I left within 12 months and she said her "boss" said the £35 deal Sky can put through but not the £25 one even though the order date would be the same. I said no.


Contacted NOW broadband and the best offer was £36 for fibre (80/20) speeds and anytime calls reduced from £43.99 but dearer than the current deal of £30. So I am now looking about for a lower priced option.

teddysmum

Surely this is untrue as they can't charge you when they are not yet your supplier.
I usually wait until 8 to 10 days left on a fixed term, meaning that a movw would only cost a few days at full price before the move.
I am with PlusNet and called as mentioned above. In this case the period does run from the date you agree to the new terms, but there is then a refund for prepaid items, which are not used and there is no break in service.

I contacted Sky and went through all the same details and I was told that as I have left within 12 months no deal. I said that when the connection is live it will be over 12 months but she said the time starts from when the customer places the order.

Boohoo

teddysmum said:

Surely this is untrue as they can't charge you when they are not yet your supplier.
I usually wait until 8 to 10 days left on a fixed term, meaning that a movw would only cost a few days at full price before the move.
I am with PlusNet and called as mentioned above. In this case the period does run from the date you agree to the new terms, but there is then a refund for prepaid items, which are not used and there is no break in service.

I contacted Sky and went through all the same details and I was told that as I have left within 12 months no deal. I said that when the connection is live it will be over 12 months but she said the time starts from when the customer places the order.

teddysmum is this meant for me(Boohoo) ?
This new forum layout is taking a lot of getting used to.
If your quote/reply is for me then Sky said I cant have the £25 all in deal as I left less than 365 days ago but I could have their special deal.
I have 7 days left to run on the 1 year min term with NOW broadband and it takes 14 days from when the order is placed to goes live.

The Sky offer ended on 6/02/2020 so if they had taken my order I would of been past the min term with NOW so no ETC's. I did wonder if it was because I was using Quidco that Sky declined the online order and wanted me to call and order so then Sky do not have to pay commission.