Nationwide BS login Difficulty

pafpcg

p00hsticks wrote: »

Apparently it is to be removed 'over time'

For my account login, the "memorable data" option disappeared sometime in late December. It disappeared from my partner's login the following day! Must be being phased in.

pafpcg

bowlhead99 wrote: »

You can phone them for them to send you a card reader by post - or, once you've successfully logged in using the old method, order one online. No need to go to a branch

Thanks bowlhead for the explanation for why the login options have changed.

But the OP's elderly relative has a more serious problem: - no debit card!

18cc

one option would be to open a current account with them. there would be no need to use it but you would get a debit card and reader to generate the codes to logon with.

badger09

Have I missed something? Why can't OP's elderly relative phone Nationwide, as in bowlhead99's quote from

"The new, more secure way to log in...
If you can't use a card reader and can't use a mobile phone, please get in touch. You can call us or visit us in branch to discuss your log in options"

and discuss options with them?

pafpcg

badger09 wrote: »

Have I missed something? Why can't OP's elderly relative phone Nationwide

May be the elderly relative is deaf?

Or possibly too incandescent with rage having been locked-out from their life-savings to hold a rational conversation with the perpetrators? Anyone else been there too?

bowlhead99

pafpcg wrote: »

For my account login, the "memorable data" option disappeared sometime in late December. It disappeared from my partner's login the following day! Must be being phased in.

Perhaps you didn't hit "no, remind me next time" ?

G_M

Apply for a card and card reader.


Mobiles are becoming more essential. Marcus now require one to receive a one-time-code each time.


The alternative is to get it by email by.... phoning up to request! Hardly an online acount then......

Fingerbobs

pafpcg wrote: »

Thanks bowlhead for the explanation for why the login options have changed.

But the OP's elderly relative has a more serious problem: - no debit card!

They may be able to send you an "authentication card" of some description to use in the card reader instead of a debit card.
I have such cards for Barclays and NatWest, as I didn't have a debit card with either of those banks.

TadleyBaggie

bowlhead99 wrote: »

Perhaps you didn't hit "no, remind me next time" ?

It was never presented like this, the memorable data option just disappeared. I always used this option so I switched to the text code option. Looking at my messages fromm Nationwide I can see I was switched sometime in early November.

Uxb1

I received an email on 19th Oct 2019 @16:00 hrs from Nationwide entitled "The way you log in to our Internet bank is changing"

It went into considerable detail about the changes to the login procedure, and the options available to you.
To make sure sure contact details were uptodate and if you could not use a card reader or mobile to get in touch.

So it was all flagged up and advised to users two months in advance...