EON Smart meter and Inhouse display

Talldave

shudman wrote: »

Well, when the engineer came out to fix my issue (from Morrison's), I explained the HAN/WAN thing and he said he was not 100% sure. He then called his helpdesk...and I overheard the senior tech person say to "my" engineer "tell the customer he is wrong, this is about the mobile phone signal in his area....it will not improve until a mast is put up". So, even the engineer's tech escalation point are spreading useless tripe.
Because I was insistent (and because I had talked to Chameleon, who make the IHD), the engineer called his boss and he said "just change the meters and the IHD". Ironically his boss came out to assist/inspect....and his understanding of HAN vs WAN was spot on.

I am not sure how the meters talk together, but I suspect the are separately talking over the WAN (because not everyone has gas AND electric meter, plus when provisioning the gas meter....it took 15 mins for it to register @E.ON, whereas the electric meter registered within 5 mins). The "rescheming" makes sure at provision time that the electric meter comms with the IHD, and the separately the gas meter to the IHD...that is why they all had to be replaced at once.

They probably only have to be changed at once because someone was too lazy to implement a re-pairing option - which seems insane.


The gas meter doesn't have the power to communicate on the WAN, it's using an integral battery which is meant to last years. That's why I suspect it's using Zigbee. You can't have a gas-only smart meter installation as you need mains power to get a signal onto the WAN.

MoneyMate

matelodave wrote: »

It would be interesting to see what other people's IHD range is.

Mine is only around 3m from the meter so it sits on a windowsill in the dining room which backs onto the meter box.

I'd prefer it in the kitchen but that's around 7m away with a couple of walls in between.

I dont use it to actually monitor my consumption because I need to press buttons to get to the appropriate screens but it's useful to remotely read the meter so saving me having to go outside

Working fine full bars at 4.5m. ( Through one wall/window )
No problems apart from power cuts, have to push on/off button on back to power up again. :beer:

Former_E.ON_Company_Representative:_Malc

shudman wrote: »

Well, having done what Malc suggested , they took onboard the issue, thankfully with some common sense, and got an engineer out....and low and behold, there WAS a problem.
Replacing the meter(s) and the IHD has resolved the problem 100%

For those that care....both meters (gas and electric) and the IHD have to be replaced at the same time, as they are all paired together - you cannot just replace one potential "faulty" item.

For clarity:
* The IHD communicates to the smart meter directly, using zigbee (like your home wireless) - this is called the HAN (Home Area Network). The IHD should work up to 15 metres away from your smart meter (although if you have thick walls/radio absorbant materials between them, of course it will be shorter).
* The smart meter communicates with your energy provider over the mobile network or as they call it WAN (Wide Area Network). This is area/cell signal dependant - so if you are in a poor mobile signal area, there is a possibility that they won't receive your data....but they will know this at install time.

That's great news shudman. Glad we were able to sort this for you.

Many thanks for your patience.

Malc

walle1j

Industry wide issues tranfering to a New Supplier.

We are currently in th eprocess of getting our SMET2 electricity meter transfered from Lumo to EON.  We transfered suppliers on the 25 November and still the electricity transfer has not been completed.  I have been informed that there is an industry wide problem that is stopping selected customers transfers being completed.  (EON have a problem with their B150 flow). Has any one else experienced this issue. At the moment there is no resolution date

Former_E.ON_Company_Representative:_Malc

walle1j said:

Industry wide issues tranfering to a New Supplier.

We are currently in th eprocess of getting our SMET2 electricity meter transfered from Lumo to EON.  We transfered suppliers on the 25 November and still the electricity transfer has not been completed.  I have been informed that there is an industry wide problem that is stopping selected customers transfers being completed.  (EON have a problem with their B150 flow). Has any one else experienced this issue. At the moment there is no resolution date

Hello walle1j and I've just replied to a similar post on the thread below.

https://forums.moneysavingexpert.com/discussion/6101454/issue-transfering-smet2-meter-to-new-supplier#latest

Thanks.

Malc

brewerdave

Blot said:

Why do I increasingly get the conviction the whole SMETS programme is a dogs dinner.

Should NEVER have launched until SMETS2 was available and thoroughly tested. As far as I can see, no-one has included the extra costs of replacing SMETS1/SMETS2 meters that can't be adopted into D.C.C network OR the extra costs that are inevitably going to arise when attempting to solve the comms. issues that some are already finding  

badmemory

brewerdave said:

Should NEVER have launched until SMETS2 was available and thoroughly tested. As far as I can see, no-one has included the extra costs of replacing SMETS1/SMETS2 meters that can't be adopted into D.C.C network OR the extra costs that are inevitably going to arise when attempting to solve the comms. issues that some are already finding  

Totally agree.  But why should any energy company care - after all they are not going to be the ones paying for the mess.  As usual the customer (also known as mugs) will have no choice.  After all, who in all the country doesn't in one way or another have to pay for gas & electric.  Even that bag of crisps your 10 year old bought the other day will include an amount for at least 3 different energy bills.

Woodbridge_Pete

Still waiting on Eon to repair my 'Smart' meter,  It failed to communicate in December and reported it (noticed the IHD display was wrong), so they haven't got themselves a reading for electricity since then.  The gas meter reads OK to both the IHD and to Eon, but the electricity meter doesn't communicate to either the IHD or Eon, i.e. it has failed between the meter and the communications box on the meter.  Given up contacting them as they are as much use as a chocolate teapot at wanting to sort it out.  I won't go out of my way to submit a meter reading unless there is an incentive (££)

Ransme

I have had a smart meter fitted in February by Eon, with an IHD showing usage, it has not stopped working after just a couple of weeks! The display is showing 'waiting for current data'. We rang Eon and they said its a new issue that's only been happening for a couple of weeks and they have no known date to fix the software 'glitch'.
It's a Chameleon display unit.  Has anyone else had this issue previous to February, as my argument with them is tgat they have been badgering us to change to a smart meter for months, which I finally agreed to as I thought it would be useful to see the usage and make us more 'aware' of not wasting electricity, but they did not disclose that there is a known issue with the display readings being shown on the IHD's? 

Former_E.ON_Company_Representative:_Malc

Woodbridge_Pete said:

Still waiting on Eon to repair my 'Smart' meter,  It failed to communicate in December and reported it (noticed the IHD display was wrong), so they haven't got themselves a reading for electricity since then.  The gas meter reads OK to both the IHD and to Eon, but the electricity meter doesn't communicate to either the IHD or Eon, i.e. it has failed between the meter and the communications box on the meter.  Given up contacting them as they are as much use as a chocolate teapot at wanting to sort it out.  I won't go out of my way to submit a meter reading unless there is an incentive (££)

Hello Woodbridge_Pete and I'm sorry there's a problem following your smart meter installation.

There's a couple of things that come to mind. With a small group of customers, there's a problem linking smart meters to the Data Communications Company (they provide the communications infrastructure that handles the UK's smart meter data). Here, the meters themselves are okay; it's the remote function that is yet to be linked. We're working with the industry to sort this out and, once done, we'll send a remote message to the meter to put things right. This issue won't affect the ability of the meters to automatically send us readings so bills can be kept accurate.

Alternatively, there are cases where meters sometimes lose connectivity altogether. These are rare and where they do happen a technician will need to visit to replace the meters. Please speak to our smart meter team about this. They'll be able to identify from their systems whether or not connectivity has been lost and, if it has, book an appointment to replace the meters.

I'm sorry you've struggled to talk to us. If your issue is the second option above, please either use the phone number on your bills/our website or the Live Chat service on our website and ask to be put through to the smart meter specialists.

Thanks for your patience Woodbridge_Pete.

Malc