PlusNet end of contract charge

Contemplation

Hi all,
I was about to take over the broadband in a shared house and keep the same provider. This was all going fine until I was told the tajeover could be a few days before the current contract ran out. I had no problem for paying for a few extra days to keep an unbroken connection. However, I was informed that the current bill payer would have a small early termination charge if this happened!
I was happy to pay a little extra on my own new account, but to pay twice with a small, but illogical, cancellation charge is taking the biscuit. Why on earth would they have to pay extra when they have paid for their full contract up front? If anything Plusnet make a small amount more this way from me, without such a daft charge!
Anyone know anything about this, please?
Cheers,
Rich

Farway

Presumably the contract was for a year and you want to leave early, no doubt it is in the T & Cs agreed by however is named.

Just wait a few days until the year is up, but you will need to time it right or you'll get into a another month's rental


Logic & sense does not apply, computer says. Have you tried phoning to get it sorted as it is just a name change on the face of it?

Contemplation

But leaving early isn't the issue and even if it was the current subscriber has already paid for the usage up to and including the last day. It's about the takeover account. They won't let you say, "I want this to start from X date", because they'll do it in 10 to 12 working days only and if this impinges on the previous account then they won't take responsibility. It's wrong!

JJ_Egan

Who is the ISP as it is unusual to pay a contract up front .

Contemplation

In the thread title. PlusNet. I've seen others do it.

Inner_Zone

Do you mean LRS and not BB?

Contemplation

It was line rental and BB in one package, all paid for up front, however you want to allocate the payments. It's really not an interest to me- all I care about is the total cost per year for having BB.
Incidentally, Ofcom's guidelines say that a provider shouldn't add ETCs that would net them more money than expected from the original contract's terms. This extra amount, obviously, contravenes that.

Inner_Zone

Contemplation wrote: »

It was line rental and BB in one package, all paid for up front, however you want to allocate the payments. It's really not an interest to me- all I care about is the total cost per year for having BB.
Incidentally, Ofcom's guidelines say that a provider shouldn't add ETCs that would net them more money than expected from the original contract's terms. This extra amount, obviously, contravenes that.

Not aware of paying for BB upfront, only LRS.


Nor me now I'm out.

Contemplation

Inner_Zone wrote: »

Not aware of paying for BB upfront, only LRS.


Nor me now I'm out.

Not understanding your last sentence. I paid everything in one up front payment. For the question the breakdown isn't relevant. Technically it is line rental and BB, but nearly everyone just calls it their broadband bill, if they don't use a home phone.

Sorry if that offended you in some way.

Neil_Jones

Contemplation wrote: »

Not understanding your last sentence. I paid everything in one up front payment. For the question the breakdown isn't relevant. Technically it is line rental and BB, but nearly everyone just calls it their broadband bill, if they don't use a home phone.

Sorry if that offended you in some way.

Plusnet do not do up front payment for broadband. Line Rental yes (with discount, somewhere around £185 last year?), broadband no, its charged per month.

What does your bill say? They are all itemised on the website for you, it'll say you pay Line Rental of £0.00 and then a cost for broadband and any other add-ons you have, then any discounts you've wangled.

Contemplation

Neil,
They paid one payment of around the figure you quote and that was it for the whole year. Oh and they also got a £50 off, meaning if you averaged their monthly BB bill (everything paid to them) it was about £11-12pcm.

However, we are moving away from the point of the thread, which is the unfair cancellation charge.
The actual amount of the service and its components is not linked to the unfair cancellation charge, as I quoted from the Ofcom guidelines. If they paid everything due (they did- I saw) then they shouldn't be penalised for leaving early, regardless of the fact it would only be a few days, and those few days are down to the ISP not being able to take a specific date in the future to do the job!