Laser skin treatment refund

[Deleted User]

ed_3000 wrote: »

I'm not expecting to question their ethics and code of conduct, but I'll wait and see what happens first.

Maybe Martin can make a comment here on what he thinks about ethical standards and their importance in businesses?

Think you'll find Martin no longer owns or runs this forum and doesn't frequent the boards

ed_3000

_shel wrote: »

Think you'll find Martin no longer owns or runs this forum and doesn't frequent the boards

How disappointing!

LilElvis

ed_3000 wrote: »

I'm not expecting to question their ethics and code of conduct, but I'll wait and see what happens first.

Maybe Martin can make a comment here on what he thinks about ethical standards and their importance in businesses?

What about your personal "ethics"? You willingly entered into a contract and now wish to unilaterally breach it.

ed_3000

LilElvis wrote: »

What about your personal "ethics"? You willingly entered into a contract and now wish to unilaterally breach it.

I think the service is not suitable.

[Deleted User]

ed_3000 wrote: »

I think the service is not suitable.

The time to think about that was before you handed over payment and agreed to their contract

ed_3000

I'd add that I'm willing to compromise on the refund as I have inconvenienced them, but I think you'd agree if you were in my position, I have not inconvenienced them to the amount of £1,000.

hollydays

ed_3000 wrote: »

At the sister branch, the technician mentioned tiger marking, which put me off for that treatment, so I wouldn't have continued if they said I could at my own risk. That was for IPL. They recommended another treatment, with the Pico laser, but didn't have the machine, so referred me to the other branch.

At the branch I had the Pico test, the technician did not mention about skin indentation as a side affect of the treatment, but did mention skin darkening and potential scabbing. I guess the combination of the skin indentation and skin darkening is the tiger marking the other technician meant. Now reflecting, it was a bit odd that they were talking about pigmentation, when skin redness is caused by dilated capillaries that are near to the surface of the skin.

As it was a treatment on the face I was looking for, it didn't seem odd that they would test on my face.

I think the staff are probably not experienced at dealing with complications or they don't mention it. The website doesn't mention the risks, either, which gives the impression it's risk-free.

Hopefully, this thread will help consumers make a more informed decision and learn from my errors.

Which website was it.
How experienced at using a laser was your practitioner. Ie how many years?

LilElvis

ed_3000 wrote: »

I think the service is not suitable.

That's why they gave you a consultation and a patch test before you made the decision to enter into a contract with them.

ed_3000

LilElvis wrote: »

That's why they gave you a consultation and a patch test before you made the decision to enter into a contract with them.

Sure that is obvious with hindsight, but wasn't at the time. They could have been kind and suggested I think it over before I pay, but I guess I'm a bad judge of character.

ed_3000

hollydays wrote: »

Which website was it.
How experienced at using a laser was your practitioner. Ie how many years?

I'll hold-off from naming them for now. I'm not sure how experienced the technician was.