Laser skin treatment refund

ed_3000

I'm surprised there are no other threads on this forum about this.

hollydays

You haven't explained why you signed up straight after the consultation.

ed_3000

I just signed up. More for convenience.

ed_3000

They didn't mention any complication like this only skin darkening and potential scabbing.

Aylesbury_Duck

ed_3000 wrote: »

I'm surprised there are no other threads on this forum about this.

I doubt it is commonplace enough to feature on these forums often.

born_again

Or who it is.

Manxman_in_exile

Given your previous experience, why didn't you wait to see how the patch test turned out before committing £1000? Isn't the purpose of the test to see if you suffer any adverse reaction(s)?


Isn't testing on a prominent area of skin (like your cheek) a bit odd?

ed_3000

Manxman_in_exile wrote: »

Given your previous experience, why didn't you wait to see how the patch test turned out before committing £1000? Isn't the purpose of the test to see if you suffer any adverse reaction(s)?


Isn't testing on a prominent area of skin (like your cheek) a bit odd?

At the sister branch, the technician mentioned tiger marking, which put me off for that treatment, so I wouldn't have continued if they said I could at my own risk. That was for IPL. They recommended another treatment, with the Pico laser, but didn't have the machine, so referred me to the other branch.

At the branch I had the Pico test, the technician did not mention about skin indentation as a side affect of the treatment, but did mention skin darkening and potential scabbing. I guess the combination of the skin indentation and skin darkening is the tiger marking the other technician meant. Now reflecting, it was a bit odd that they were talking about pigmentation, when skin redness is caused by dilated capillaries that are near to the surface of the skin.

As it was a treatment on the face I was looking for, it didn't seem odd that they would test on my face.

I think the staff are probably not experienced at dealing with complications or they don't mention it. The website doesn't mention the risks, either, which gives the impression it's risk-free.

Hopefully, this thread will help consumers make a more informed decision and learn from my errors.

bris

ed_3000 wrote: »

I am aware that I'm not legally entitled to a refund in this context, so it becomes an ethical issue, which though not law, is a higher standard.

Seriously? Ethical issue and higher standards.

I have seen a lot of excuses to try and gat a refund but thats the best yet.

ed_3000

bris wrote: »

Seriously? Ethical issue and higher standards.

I have seen a lot of excuses to try and gat a refund but thats the best yet.

I'm not expecting to question their ethics and code of conduct, but I'll wait and see what happens first.

Maybe Martin can make a comment here on what he thinks about ethical standards and their importance in businesses?