Barclays ISA drained by online fraud

Dumb_n_Dumber

I recently fell victim to a scam, and as a result my current account was emptied, my ISA with £8000 was emptied and a £25,000 loan was taken out in my name, put in my account and then also emptied...…..
I started off talking on a face book messenger app with my friend and we were chatting. After a good while, my friend said she was closing her bank account and wondered if I would 'hold' her balance whilst she sorted the new account..... I know alarm bells should have rang.
I obliged and she then accessed my lap top via team viewer. We carried on chatting unbeknown to me that all the while, her face book messenger was hacked and this was not my friend I had given access to my laptop remotely, but a fraudster.
I immediately informed Barclays about the situation and they started investigation. This was middle of October 2019. I have recently had a phone call off their fraud investigating team saying I am liable therefore I will not get any refunds. They managed to cancel the loan but couldn't/wouldn't reimburse the ISA.
Am I a victim of fraud or do I have to suck it up and learn from this?
Please be gentle...….

LHW99

Did the friend know her account had been hacked? if so had she told facebook it was compromised and what was their response?
You could try a complaint to Barclays, but I'm not sure there's much hope really.
No comfort, I know, but you are the second person I have heard from today whose had a FB account compromised.

Thrugelmir

Why did your friend need to access your online banking facility in order for you to hold her balance? They could have simply transferred it to you.

If you immediately informed Barclays how did the fraudsters manage to obtain a £25k loan in your name by online means only?

Aylesbury_Duck

What information did you provide to this "friend"?

Think of things from the other end of the telescope. It might look like you were an accomplice.

18cc

Sorry I do not understand this.

The fraudster gained remote access to your computer. They then gained access to your Barclays account via desktop banking - which was presumably logged in as you had just used it? Then they did what? They cannot add a new payee without authorising via your pinsentry device. How did this happen?

colsten

Dumb_n_Dumber wrote: »

After a good while, my friend said she was closing her bank account and wondered if I would 'hold' her balance whilst she sorted the new account..... I know alarm bells should have rang.

Exactly. As they apparently didn't ring, why do you expect someone else to pay for your mistake? What proof do you have that it wasn't a badly thought-through attempt by you and your friend at scamming some money out of a bank?

Bravepants

Why on earth did you give her access to your lap-top? All she needed was your sort code and account number to do a BACS transfer!

Something sounds fishy to me. I guess some schools don't go back until next week!


Edit: Oh, but it is the weekend!

Dumb_n_Dumber

She was not aware at the time. I informed the police but only had an incident number as its not in their interest.

colsten

Dumb_n_Dumber wrote: »

She was not aware at the time. I informed the police but only had an incident number as its not in their interest.

Oh you are here. So can we have an answer please to how the alleged fraudster could set up one or more new payees on your Barclays account without having your debit card and PIN?

[Deleted User]

colsten wrote: »

Oh you are here. So can we have an answer please to how the alleged fraudster could set up one or more new payees on your Barclays account without having your debit card and PIN?

The fraudster had access to the victim's computer via screen-sharing and the account was already open on the screen behind.

Eco_Miser

ZingPowZing wrote: »

The fraudster had access to the victim's computer via screen-sharing and the account was already open on the screen behind.

But setting up a new payee normally requires further authorisation, in addition to that used when logging on.