TalkTalk marketing tactics re Faster Fibre B/B

edited 30 November -1 at 1:00AM in Broadband & Internet Access
3 replies 475 views
MiróMiró Forumite
6.4K Posts
Part of the Furniture 1,000 Posts Name Dropper Photogenic
✭✭✭✭
edited 30 November -1 at 1:00AM in Broadband & Internet Access
Anyone else experience anything similar to this recently?

I have the basic unlimited B/B and home phone package from TalkTalk which has served me well for many years. Switched off my router as I was away over Christmas, returned home and switched it back on to find no B/B service tho the phone was working OK. Couple of hours later and the B/B came back on. Just out of interest I ran a service status check to see if there had been any local outages reported. Everything was reported to be working fine but I still got a message to say 'We've detected an issue with your broadband' and I needed to contact TalkTalk in order for it to be investigated. Ran the check again today and got the same result so I contacted TT on their LiveChat facility to be told that there has been several outages on my line over the last few months, (not true!), and that I needed to change to their Faster Fibre B/B as that would be more stable and faster. More expensive of course! So the only 'issue' appears to be that they want to sell me a more expensive package! I just feel that this is a tactical marketing con to get people to upgrade when they have a, (mostly), perfectly good service already. :(

Replies

  • Neil_JonesNeil_Jones Forumite
    6.2K Posts
    Ninth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    You'd have done better to leave the router on. They don't get hot, they use very little electricity and they're designed to be left on for days on end.

    If you regular power off your router that may be what the supposed "outages" are. As far as the system is concerned it does not know the difference between you turning your box off and there being a genuine line issue, the long term effect will be to reduce the speed of the line, until it reaches a stable point however slow that may be. Over time it will eventually come back if you leave the router on and the connection remains stable.

    I'm not with TalkTalk but I am currently at 160 days uninterrupted internet connection acccording to my router.
  • MiróMiró Forumite
    6.4K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    Neil_Jones wrote: »
    You'd have done better to leave the router on. They don't get hot, they use very little electricity and they're designed to be left on for days on end.

    If you regular power off your router that may be what the supposed "outages" are. As far as the system is concerned it does not know the difference between you turning your box off and there being a genuine line issue, the long term effect will be to reduce the speed of the line, until it reaches a stable point however slow that may be. Over time it will eventually come back if you leave the router on and the connection remains stable.

    I'm not with TalkTalk but I am currently at 160 days uninterrupted internet connection acccording to my router.


    Thanks will bear that i mind for the future.....I have only ever turned my router off if I am away from home for any length of time, (like 2 weeks+). Last time I turned it off was in May 2019 and the service was fine and stable from the minute I returned home that time until yesterday! I'm just cross that TT have tried to scare/scam me into taking a service I don't feel I need when I am perfectly happy with the service I already have.
  • AndyPKAndyPK Forumite
    4.2K Posts
    Eighth Anniversary 1,000 Posts
    ✭✭✭✭
    Yeah I recall similar talktalk tactics on here. Ignore.

    I turn my router off while away for a long time.
    It’s good for it to have a reset now and again
This discussion has been closed.
Latest MSE News and Guides

Students - apply for uni funding NOW

If you plan to get a place via 'clearing'

MSE News

A guide to council tax bands

Lower your band & save £1,000s

MSE Guides