Dominoes are refusing to take responsibility for an error.

Barny1979

tonycottee wrote: »

I don't know why, but I feel it's important to pint out that it's actually Domino's.

Anyhow, did you provide a contact number? The franchise should have got in contact with you when they noticed you had the exact same 3 orders.

As I stated earlier, the OP would have received 3 order confirmations too, which should have been a red flag to the OP.

tonycottee

Barny1979 wrote: »

As I stated earlier, the OP would have received 3 order confirmations too, which should have been a red flag to the OP.

The order screen stated failed though, so perhaps it didn't generate a receipt by email.

Jumblebumble

Barny1979 wrote: »

As I stated earlier, the OP would have received 3 order confirmations too, which should have been a red flag to the OP.

How do you know ?
Answer you don't so your advice is worthless .
I have this week placed an order for a freezer on line
The website crashed with a database error and I never got any emails
When I rang the supplier they found my order straight away
A naive person like you would no doubt have told me that I would have received the confirmation emails that the supplier told me the website did not send

Aylesbury_Duck

Jumblebumble wrote: »

I have this week placed an order for a freezer on line
The website crashed with a database error and I never got any emails
When I rang the supplier they found my order straight away
A naive person like you would no doubt have told me that I would have received the confirmation emails that the supplier told me the website did not send

Cool story, bro'

Barny1979

Jumblebumble wrote: »

How do you know ?
Answer you don't so your advice is worthless .
I have this week placed an order for a freezer on line
The website crashed with a database error and I never got any emails
When I rang the supplier they found my order straight away
A naive person like you would no doubt have told me that I would have received the confirmation emails that the supplier told me the website did not send

What's with the nastiness?!

waamo

Jumblebumble wrote: »

How do you know ?
Answer you don't so your advice is worthless .
I have this week placed an order for a freezer on line
The website crashed with a database error and I never got any emails
When I rang the supplier they found my order straight away
A naive person like you would no doubt have told me that I would have received the confirmation emails that the supplier told me the website did not send

You ordered a freezer from Dominos? I didn't know they sold them.

born_again

On what basis?

OP admits that they pressed order 3 times. Fact it gave a decline message is retailers system fault....
Domino's is a regular offender.

We get a lot on calls @ night time that Takeaway not delivered or pressed pay so many times and got the orders, but said declined.
Advice. You need to go back to retailer.

hollydays wrote: »

Pardon, but I don't understand this .

Which bit?

Ectophile

born_again wrote: »

On what basis?

OP admits that they pressed order 3 times. Fact it gave a decline message is retailers system fault....
Domino's is a regular offender.

We get a lot on calls @ night time that Takeaway not delivered or pressed pay so many times and got the orders, but said declined.
Advice. You need to go back to retailer.

On the basis that the customer had been falsely told that the order hadn't gone through, but the card had been charged anyway.


That sounds like a perfectly good reason to me.

born_again

Ectophile wrote: »

On the basis that the customer had been falsely told that the order hadn't gone through, but the card had been charged anyway.


That sounds like a perfectly good reason to me.

Not as far as Visa go...

Via your consumer rights maybe.

Ectophile

born_again wrote: »

Not as far as Visa go...

Via your consumer rights maybe.

I have no idea what you are on about. Erroneous charges are covered by the chargeback scheme.


http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp