Dominoes are refusing to take responsibility for an error.

bluedoganchorite

I usually use their visa pay at the checkout, from my phone.
However it must have glitched becasue it had said my order had failed and I was charged nothing. So I tried once again resulting in the same issue, before paying with a different option.

The pizza guy turns up with 3 lots of pizza... I send 2 back.
I checked afterwards and I have been charged for the 2 "failed" orders.

I complain and get a response saying because it is a franchise I wont get my money returned.

I can only think I can try to order again in the exact way where I encountered the glitch with the same device and then phone them up and cancel the order. (and record the person I talk to to prove there is a connection between the screenshot I take and the order)

Where would I send this information though?

davidmcn

bluedoganchorite wrote: »

I complain and get a response saying because it is a franchise I wont get my money returned.

A response from whom? Domino's HQ or the franchise?

Barny1979

Wouldn't you have got 3 order confirmations?

Ectophile

Try contacting your bank (credit or debit card provider, as applicable), and asking for a chargeback of the two extra orders.

eddddy

bluedoganchorite wrote: »

I complain and get a response saying because it is a franchise I wont get my money returned.

Are you sure that you understood correctly?

In reality, you didn't order your pizzas from Dominoes, you ordered your pizzas from a Dominoes franchise.

So could it be that Dominoes were telling you that Dominoes cannot give you a refund, you have to ask the Dominoes franchise to give you a refund?

LABMAN

It may very well be that Dominoes weren't at fault and it was a visa pay problem.

Mr_Singleton

Am wondering if the 3 separate charges are against Visa Merchant rules.

born_again

Mr_Singleton wrote: »

Am wondering if the 3 separate charges are against Visa Merchant rules.

Not if the Op pressed pay 3 times.:rotfl:

born_again

Ectophile wrote: »

Try contacting your bank (credit or debit card provider, as applicable), and asking for a chargeback of the two extra orders.

On what basis?

OP admits that they pressed order 3 times. Fact it gave a decline message is retailers system fault....
Domino's is a regular offender.

We get a lot on calls @ night time that Takeaway not delivered or pressed pay so many times and got the orders, but said declined.
Advice. You need to go back to retailer.

hollydays

born_again wrote: »

On what basis?

OP admits that they pressed order 3 times. Fact it gave a decline message is retailers system fault....
Domino's is a regular offender.

We get a lot on calls @ night time that Takeaway not delivered or pressed pay so many times and got the orders, but said declined.
Advice. You need to go back to retailer.

Pardon, but I don't understand this .

tonycottee

I don't know why, but I feel it's important to point out that it's actually Domino's.

Anyhow, did you provide a contact number? The franchise should have got in contact with you when they noticed you had the exact same 3 orders.