Keep calm and carry on....

South_coast

This decision to buy more clothes is turning out to be more hassle than it's worth - 3 parcels returned to Boohoo in the last few months, and 3/3 have refunded me the wrong amount!!! This time they've refunded me for the two items I kept but not credited two (more expensive) ones I returned 😡 And so begins the email tennis.... Funny how they never c*ck it up in my favour 🙁 

I never had this problem once when they were Dorothy Perkins and Oasis - and of course I can't just think "Sod it, I'll shop in store instead then" 🙁! Brilliant start to my morning 🙄!

themadvix

That’s really poor SC. Makes you wonder if it’sa deliberate policy, hoping that people don’t check/bother sorting it out. Think I’d be tempted to tell trading standards (but appreciate this could be more hassle again!).

South_coast

Fortunately I was forewarned from my two previous experiences, so had kept a note of how much I was expecting! Good job I did too, as when they emailed to say they'd received the items back they'd booked in each one individually so I got 9 separate emails, but I couldn't be *rsed to read 9 separate emails so only noticed it when they sent the follow-up email to confirm the refund had been processed. I've sent them screenshots from my account page with the boxes ticked and not ticked to show what I did and didn't return (again, taken due to prior experience). If that fails I will send them photographs of me wearing the items I kept but have been refunded for!

Baileys_Babe

That is a lot of faffing about you are needing to do to get your money back. I always think I am being over the top when I add the details to my deliveries and returns spreadsheet. 
You have shown me the error of my ways and I will bow down to your greater knowledge.

South_coast

I'm considering bowing to the greater knowledge of everyone that goes to the charity shops for their new clothes 🤣!

South_coast

Well I didn't quite manage to have money leftover before payday after all - in fact I am -£7.40 🤦‍♀️ However, I have a full tank of petrol and all of the next week's groceries (making it a 4-weekend month instead of 5), so I'm ready to hit the ground running in November. I also bought two clothing categories during October, so I'm ahead of myself on the wardrobe refresh and I've purchased an ironing board cover (I threw the old one away as it was turning into a dust trap, but now I actually use the ironing board it shouldn't gather so much dust 🤣!)

So I'm still taking that as a win 😀

South_coast

P.S. I was waaaayy too excited to discover that Lidl cotton buds now come in a cute cardboard box when I went shopping 😍!

South_coast

Gah, it's worse than I thought - just realised I am -£9.40 🤦‍♀️!

QueenJess

Considering the reputation of the company, I am definitely not surprised that they are not competent…

I’ve never bought from there myself. I’ve discovered that you can basically buy anything you want second hand online!

South_coast

Sadly, I am extremely fussy about clothes, always have been. There are only certain brands I will buy from and none of them are on the high street any more (well, not my high street anyway 🙄). I've tried cheap/supermarket/second-hand, but it never feels quite right and I feel very self-conscious, which is the opposite of how I should be feeling when I'm wearing new clothes! Ridiculous, I know, but I've boxed myself into a corner and I'm stuck there now 🤣!