Keep calm and carry on....

South_coast

I knew greent would have the answer 😀! Cheque has been safely gobbled up by the cashpoint and is showing as an unavailable balance, so fingers crossed 🤞!

ruby_eskimo

Vanguard had an issue last week with their systems; got an email saying that they couldn't take my usual investment but would attempt to take it a week later but then the money appeared magically in the Vanguard account as usual so 🤷‍♀️  Hope the cheque clears without too many issues.

greent

ruby_eskimo said:

Vanguard had an issue last week with their systems; got an email saying that they couldn't take my usual investment but would attempt to take it a week later but then the money appeared magically in the Vanguard account as usual so 🤷‍♀️  Hope the cheque clears without too many issues.

I had the same issue with Vanguard but their email to me did say they would make sure no-one lost out and that the buy orders would be put through for the normal dates (or words to that effect)  

South_coast

The cheque has cashed 😀! Now £2,804.34 in the new car fund

South_coast

I'm not sure which part of "I don't have the ID" they didn't grasp from my original message 🤷‍♀️🤷‍♀️🤷‍♀️?


Have replied to say I don't have the ID 🤦‍♀️!
Why is everything so unnecessarily difficult???

killerpeaty

Yay for a lump into the car fund!

They probably didn't read your email properly, I imagine that they only get so many seconds per email. 

South_coast

No excuses KP, they're just making more work for themselves by not handling it correctly on the first contact!

debtfreeoneday

I-Say is doing that more often lately. I had the same though not the same survey. They didn’t even bother responding to my email..

South_coast

Oh no, sorry to hear I'm not the only one 🙁 They've replied today to say I can find the ID from my list of attempted surveys, so I've again referred them to my earlier email which states it's not showing on the list and helped them out by sending them a screenshot of the list. It's not looking promising....but for £1 it's worth persevering!

coldcazzie

I properly hate that SC. I use a customer management system for automatic emails, and was having a problem where when I clicked on a client's email it wasn't opening their record, instead of, y'know, opening it. I sent a ticket and they said "can you send us a screenshot of the problem" like.... no? Because the problem is that nothing is happening! How can I send you a ss of nothing happening???