No POPLA Reference Code provided

SkinnyH

Hoping someone can help. I received a rejection letter from a PPC in response to the template appeal letter for BPA and IPC members I recently sent.

However I have just noticed that the rejection letter I received does not include a POPLA Reference Code in the space provided for one in their letter.

In this letter, dated 02/12/2019, it states that “the appeal must be received by POPLA within 28 days from the date of this response”. I make this 30 Dec 2019 (tomorrow :doh:).

I know I have cut this very fine, but does anyone know what should I do?

Many thanks in advance.

Redx

you should tell us the name of the PPC for a start

Umkomaas

Why not tell us which parking firm you're dealing with. The crystal ball I was given for Christmas is FUBAR and has had to be sent back!

SkinnyH

Sorry thought I read somewhere on here not to.
It’s Parking Collections Services Ltd

Umkomaas

SkinnyH wrote: »

Sorry thought I read somewhere on here not to.
It’s Parking Collections Services Ltd

I don't think they are the parking firm, they just provide a back office function for administratively inept PPCs.

Who are they acting for - read their correspondence carefully?

BrownTrout

As above PCS are NOT the parking firm just a back office processing form

Fruitcake

SkinnyH wrote: »

Thanks Fruitcake. They are a BPA member.
Should the time I have to appeal to POPLA be extended to 28 days from receiving the POPLA ref code.

As above. PCS are not the parking company. We need to know who that is and whether you appealed to them. You won't get a PoPLA code from PCS so it looks like you may have missed the initial appeal deadline to the parking company.

SkinnyH

On the rejection letter only PCS is mentioned, in the signature block at the end of the letter. Letter is not even on headed paper.

Having checked the Notice to Keeper and the (windscreen) PCN I received, the PPC is Parking Ticketing Limited.

Fruitcake

SkinnyH wrote: »

On the rejection letter only PCS is mentioned, in the signature block at the end of the letter. Letter is not even on headed paper.

Having checked the Notice to Keeper and the (windscreen) PCN received, the PPC is Parking Ticketing Limited.

Did you appeal to PTL? If so, did you appeal within their made up deadline? Did you reveal the driver's identity if you appealed?

Umkomaas

Having checked the Notice to Keeper and the (windscreen) PCN I received, the PPC is Parking Ticketing Limited.

At last.

PTL have previous form for not providing a POPLA code. Do a forum search on keywords 'PTL no POPLA' and check out previous cases. Then it's a complaint to the BPA and DVLA.

steve.c@britishparking.co.uk

ccrt@dvla.gov.uk (or) KADOEservice.support@dvla.gov.uk

HOW TO USE THE FORUM SEARCH FUNCTION:

Hit your 'Back' button to get back to the forum thread list. On the bar just above the threads you'll see the 'Search' function. Click on the 'Advanced Search' button and on the following page place your keyword(s) in the 'Search By Keyword(s)' and make sure the 'Show Results As' button (at the foot of the window) is changed from 'Threads' to 'Posts'.

Fruitcake

You have to appeal by post if you want to make a keeper only appeal as that option is not available online.
Complaints to the BPA and DVLA should be made about this.

The only online options are: -

I am the keeper and was driving the vehicle
I am the keeper but was not driving the vehicle
I am not the keeper but was driving the vehicle
I was not driving the vehicle nor am I the keeper