One select direct debit

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You are my last attempt to get my money back! I will explain.
In December 2018 I was with One Select energy. I use a company called flipper who regularly switch my supplier. They switched me from One Select to People’s Energy. A couple of days later One Select went bust and Together Energy we’re appointed to handle One Select accounts. On 8th December one select took a direct debit payment of £123, just before they went bust!
Although I was not with Together they did have my final bill of £372. However the direct debit payment was not included. Since then I have been in constant contact with them to locate the missing £123. Their response has been virtually non existent. I tried to use Resolver on your site to no avail. I have used the CAB and ombudsman to no avail. The CAB gave me the administrator details.Together would not provide those details. I have emailed the administrator but no reply. Together have refunded the £372 but no the d/d. I switched bank accounts in Jan 2019 so cannot claim against my old bank. I do have a screenshot of the bank statement showing the d/d taken. I thought Ofgem guaranteed all payments but this would appear not. I don’t see why I should lose money. Please advise!
Regards Neil Horne
In December 2018 I was with One Select energy. I use a company called flipper who regularly switch my supplier. They switched me from One Select to People’s Energy. A couple of days later One Select went bust and Together Energy we’re appointed to handle One Select accounts. On 8th December one select took a direct debit payment of £123, just before they went bust!
Although I was not with Together they did have my final bill of £372. However the direct debit payment was not included. Since then I have been in constant contact with them to locate the missing £123. Their response has been virtually non existent. I tried to use Resolver on your site to no avail. I have used the CAB and ombudsman to no avail. The CAB gave me the administrator details.Together would not provide those details. I have emailed the administrator but no reply. Together have refunded the £372 but no the d/d. I switched bank accounts in Jan 2019 so cannot claim against my old bank. I do have a screenshot of the bank statement showing the d/d taken. I thought Ofgem guaranteed all payments but this would appear not. I don’t see why I should lose money. Please advise!
Regards Neil Horne
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According to Ofgem:
https://www.ofgem.gov.uk/publications-and-updates/oneselect-customers-your-questions-new-supplier-together-energy
I would suggest you complain to Together Energy, but you seem to already have done that if you have escalated the matter to the ombudsman.
So allow the ombudsman to resolve. That may be complicated if you are going through a third party such as resolver.
The other option may be to contact your bank to see if they will refund the £123, but as this is now almost 12 months old, that may not be possible.
If the bank do refund, you should alert all those involved that your dispute is resolved.