One select direct debit 18 December 2019 at 10:04AM in LPG, heating oil, solid & other fuels 1 reply 828 views

neilhorne

You are my last attempt to get my money back! I will explain.
In December 2018 I was with One Select energy. I use a company called flipper who regularly switch my supplier. They switched me from One Select to People’s Energy. A couple of days later One Select went bust and Together Energy we’re appointed to handle One Select accounts. On 8th December one select took a direct debit payment of £123, just before they went bust!
Although I was not with Together they did have my final bill of £372. However the direct debit payment was not included. Since then I have been in constant contact with them to locate the missing £123. Their response has been virtually non existent. I tried to use Resolver on your site to no avail. I have used the CAB and ombudsman to no avail. The CAB gave me the administrator details.Together would not provide those details. I have emailed the administrator but no reply. Together have refunded the £372 but no the d/d. I switched bank accounts in Jan 2019 so cannot claim against my old bank. I do have a screenshot of the bank statement showing the d/d taken. I thought Ofgem guaranteed all payments but this would appear not. I don’t see why I should lose money. Please advise!
Regards Neil Horne

Benight

neilhorne wrote: »

You are my last attempt to get my money back! I will explain.
In December 2018 I was with One Select energy. I use a company called flipper who regularly switch my supplier. They switched me from One Select to People’s Energy. A couple of days later One Select went bust and Together Energy we’re appointed to handle One Select accounts. On 8th December one select took a direct debit payment of £123, just before they went bust!
Although I was not with Together they did have my final bill of £372. However the direct debit payment was not included. Since then I have been in constant contact with them to locate the missing £123. Their response has been virtually non existent. I tried to use Resolver on your site to no avail. I have used the CAB and ombudsman to no avail. The CAB gave me the administrator details.Together would not provide those details. I have emailed the administrator but no reply. Together have refunded the £372 but no the d/d. I switched bank accounts in Jan 2019 so cannot claim against my old bank. I do have a screenshot of the bank statement showing the d/d taken. I thought Ofgem guaranteed all payments but this would appear not. I don’t see why I should lose money. Please advise!
Regards Neil Horne

According to Ofgem:

I’ve been contacted by Opos Ltd to advise that I owe money to OneSelect when they ceased trading. I disagree with the amount/I believe OneSelect owed me money when they ceased trading. Can I dispute this?


Yes. You should have received a link from Together Energy containing your final bill. You can contact Together Energy to raise a dispute.
If you have any queries about your account balance, please contact Together Energy in the first instance at https://togetherenergy.co.uk/contact-us/
If you have not received your link you can email Together Energy to request one at: [EMAIL="oneselectbilling@togetherenergy.co.uk"][email protected][/EMAIL].
Together Energy have all the information they need to investigate and verify the correct billing position. If your dispute is correct and you were in credit with One Select, Together Energy will process the credit position as explained above.

https://www.ofgem.gov.uk/publications-and-updates/oneselect-customers-your-questions-new-supplier-together-energy

I would suggest you complain to Together Energy, but you seem to already have done that if you have escalated the matter to the ombudsman.

So allow the ombudsman to resolve. That may be complicated if you are going through a third party such as resolver.


The other option may be to contact your bank to see if they will refund the £123, but as this is now almost 12 months old, that may not be possible.
If the bank do refund, you should alert all those involved that your dispute is resolved.