Trace Debt Recovery

Jeden

Ignore them I shall. Thank you!

Jeden

So we have received the following reply today.

[B]Good Morning,

We acknowledge receipt of your request.

As a data controller, UK CPM has a legal obligation to verify the identity of individuals making a request relating to personal data.

For this purpose, we have an online request form that's quick and straightforward. Here's how to find it:

1. Open our website Privacy Notice https://www.uk-carparkmanagement.co.uk/index.php/privacy

2. At the bottom of the page, click on the option relevant to you

3. Near the bottom of the page, in the section 'Exercising your rights', is the link to the request form

However, where we have insufficient information to verify your identity we'll refuse the request in order to protect the personal data we process.

You have the right to complain to the ICO at any time, here's the link to its website: https://ico.org.uk/

Please note, we have 30 days to respond to your request.

Kind Regards,

Bethany Frith
Customer Service Advisor
UK Car Park Management Ltd

Tel: 0345 463 5050
Fax: 0845 463 5055
Email: Bethany.f@uk-cpm.com
Website: https://www.uk-cpm.com[/B]

After visiting their website they try to get you to fill out a form which you can’t submit unless you state you are the keeper of a vehicle or the driver.

Just wondering what step to take next as I know that I never want to tell them who is the keeper of the driver as far as I’m aware.

fisherjim

You don't want to tell them who the DRIVER is tick keeper.

Jeden

An update and some more advice needed if possible.

So we’ve filled out the form on the website for the SAR however we are still yet to receive anything.

We are still getting letters from Trace, the latest is from the “Trace legal company” saying if we don’t pay within 14 days they will issue as county court claim.

Where do we stand if UK Car Park Management don’t reply and we do actually get issued a county court claim?

Should we respond to Trace saying we have issued a SAR with UKCPM? Or continue to ignore them?

BrownTrout

Where you stand is where everyone else stands when they get a court claim

Redx

You issue a reminder SAR to ukcpm giving a further 7 days to comply

If they fail to do so , you report them to the ICO

You continue to ignore Trace (nobody here cares about debt collector letters , neither should you)

Concentrate on a SAR reply and, or a complaint to the ICO

You are standing on second base awaiting delivery of a court claim , which is where you have been standing for months and months

Jeden

Cheers Redx

I’ll send another SAR to them.

KeithP

Jeden wrote: »

I’ll send another SAR to them.

No, do not do that.

As advised earlier, send them a reminder. Give them seven days to respond and if they don't manage to do that then report their failing to the Information Commissioner's Office.

Jeden

That’s what I mean’t. Apologies for not being clear.

Redx

As above , it's a reminder with 7 days notice , not a SAR with 30 days notice, that's already been done

Try to be clear in your posts