Tui Not Honouring Thomas Cook Price

stephb34

When you say rough figures can you be more specific as the figures you have given are over 12% discount and that is more than even a Tui shop would make on their own holiday. Thomas Cook would have made a loss on that amount, i know they discounted Tui holidays but not if making a loss. Have Tui offered you a full refund if your not happy with the price they're asking? Perhaps you could ask them what they would knock off the full price as a gesture if they won't honour the full amount.

Mick-H

We booked TC flights through Ocean Florida, within 2 weeks they'd sorted everything.
We now fly same day with VA.
Stroll on May

leylandsunaddict

Mick-H wrote: »

We booked TC flights through Ocean Florida, within 2 weeks they'd sorted everything.
We now fly same day with VA.
Stroll on May

Completely different scenario.

johnwainwright84

Steph - I might have exaggerated the discount as didn't have the two invoices to hand, but the total cost of the holiday before discount was £4052 and Thomas Cook gave it to me for £3620.

I was suprised I wasn't given the option of cancelling and getting money back, rather than just being told tough - I mean, a lot of the loyal Thomas Cook customers are looking for a new place to book their holidays, even if they offered some discount, but I wasn't even given that. It;s fair enough I guess, they can handle it any way they want - happy to contact Abta and see what their thoughts are.

stephb34

johnwainwright84 wrote: »

Steph - I might have exaggerated the discount as didn't have the two invoices to hand, but the total cost of the holiday before discount was £4052 and Thomas Cook gave it to me for £3620.

I was suprised I wasn't given the option of cancelling and getting money back, rather than just being told tough - I mean, a lot of the loyal Thomas Cook customers are looking for a new place to book their holidays, even if they offered some discount, but I wasn't even given that. It;s fair enough I guess, they can handle it any way they want - happy to contact Abta and see what their thoughts are.

Yes go to ABTA see what they say. I've not come across this before as other operators have honoured the discounts given.
You would think TUI as the tour operator would have to give you your money back. Its all the same if you haven't got the extra money needed. Perhaps they're trying it on see if you'll pay it.

NoodleDoodleMan

You would think TUI as the tour operator would have to give you your money back. Its all the same if you haven't got the extra money needed. Perhaps they're trying it on see if you'll pay it

That sounds plausible.

However it seems unreasonable that TUI are being expected to honour an offer made by TC.

A full refund of monies paid would appear to be the fairest outcome.

johnwainwright84

So I did respond to the initial e-mail trying to dig a bit further on why they couldn't honour the discount even though i'd heard of other discounts being honoured and also ABTA advising of the discount. What is this "code" they talk of?

Dear Mr Wainwright,

Thank you for your email regarding your booking with TUI.

I apologise for the inconvenience caused to you on this occasion.

The code which you have added on your previous booking can not be add on to your new booking.

For any further queries feel free to contact us or our Pre-travel Customer Support Team on 02034512688, where any of our advisers will be happy to help you further with this query.

Thank you once again for contacting us.

Yours Sincerely,
Customer Support Team
TUI UK & I

[Deleted User]

johnwainwright84 wrote: »

What is this "code" they talk of?

The code of which they speak is the one that TC used to give you the discount.

johnwainwright84

I mean, I get that, any time a discount is given in any retailer the likelihood is you use a code to cross reference when pulling data - good customer code, voucher code, summer offer code or something along those lines.

But can you tell me a reason why a code would be more important than a monetary value? Why would the code that the retailler has used be relevant?

Westin

johnwainwright84 wrote: »

I mean, I get that, any time a discount is given in any retailer the likelihood is you use a code to cross reference when pulling data - good customer code, voucher code, summer offer code or something along those lines.

But can you tell me a reason why a code would be more important than a monetary value? Why would the code that the retailler has used be relevant?

I think, it this case, it is just a very poor explanation from a TUI employee. Their system discounts are driven by a discount code. No correct discount code = no discount - “computer says no”.

The TUI response should just have been that they could not (or would not) honour the Thomas Cook discount, rather than answer in internal gobbledygook.