Virgin Mobile does not reply to customers

janeevechapman

I wrote to Virgin Media a few times and they never reply. This is what I wrote:

Dear Virgin Media (Virgin Mobile),

Please help us with the following:

Virgin Mobile "Pay as You Go" has two different set of Terms and Conditions (one is suspension of services after 90 days and the other one is suspension of services after 180 days):

First: virginmedia.com/shop/the-legal-stuff/our-service#4[/url]
"3.8 Keep talking!: You need to use our Services at least once within any 90 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and cancel this Agreement. If we cancel this Agreement, you may lose your phone number and any unused Top Up credit on your account (see Clause 10.3). We don’t really want to lose you as a customer so please ensure you keep talking or texting!"

Second:store.virginmedia.com/content/dam/eSales/mobile/responsive/payg-terms.pdf[/url]
"3.7 Keep talking!: You need to use our Services at least once within any 180 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and disconnect you from the Network."

This makes no sense.

Which one is it: 90 days or 180 days? We have even been told on the phone (by 789 staff) 120 days.

We look forward to your reply.

Sincerely,

.

JJ_Egan

What are you asking the forum ??


SEE
https://forums.moneysavingexpert.com/discussion/6073929/virgin-mobile-makes-no-sense-two-different-t-cs