We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Virgin Mobile makes no sense: Two different T&CS
sussexsports2000
Posts: 6 Forumite
in Mobiles
Virgin Mobile "Pay as You Go" has two different set of Terms and Conditions (one is suspension of services after 90 days and the other one is suspension of services after 180 days):
First:
"3.8 Keep talking!: You need to use our Services at least once within any 90 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and cancel this Agreement. If we cancel this Agreement, you may lose your phone number and any unused Top Up credit on your account (see Clause 10.3). We don’t really want to lose you as a customer so please ensure you keep talking or texting!"
Second:
"3.7 Keep talking!: You need to use our Services at least once within any 180 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and disconnect you from the Network."
How can that be? I have contacted them and they also keep giving different answers on the phone too.
First:
"3.8 Keep talking!: You need to use our Services at least once within any 90 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and cancel this Agreement. If we cancel this Agreement, you may lose your phone number and any unused Top Up credit on your account (see Clause 10.3). We don’t really want to lose you as a customer so please ensure you keep talking or texting!"
Second:
"3.7 Keep talking!: You need to use our Services at least once within any 180 day period either by making a chargeable call or sending a text message. If you don’t we may suspend your access to the Services and disconnect you from the Network."
How can that be? I have contacted them and they also keep giving different answers on the phone too.
0
Comments
-
Your original thread would have sufficed:-
https://forums.moneysavingexpert.com/discussion/comment/76519193#Comment_76519193
What's the link for the other set of T&C's?0 -
MSE states that "I am not allowed to post links as a new user" so this is the best I can do:
90 days=link with "the legal stuff" in the web address
180 days=link with "storevirginmediasalespayg" in the web address
I also spent 3 hours yesterday trying to chat online to customer services and after going through all the security questions again and again the online form suddenly disappears.0 -
sussexsports2000 wrote: »MSE states that "I am not allowed to post links as a new user" so this is the best I can do:
90 days=link with "the legal stuff" in the web address
180 days=link with "storevirginmediasalespayg" in the web address
I also spent 3 hours yesterday trying to chat online to customer services and after going through all the security questions again and again the online form suddenly disappears.
Pay Monthly and Pay Monthly SIM Only
https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/PAYM-AND-PAYM-SIMO-Ts-and-Cs.pdf
Terms and conditions of service – Pay As You Go
https://store.virginmedia.com/content/dam/eSales/mobile/responsive/payg-terms.pdf
They're for different services by the looks, Pay Monthly & PAYG.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.8K Work, Benefits & Business
- 603.3K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards