Easyjet charge

asset2004

Ben8282 wrote: »

You are still avoiding answering the question of what happened immediately after you entered the credit card details and pressed enter and just repeating the bit about no e-mail. The e-mail confirmation is of zero importance. After you entered the credit card details to pay and pressed enter SOMETHING must have happened and SOMETHING must have come up on your screen next.

As I said, in your place I would have taken the above steps before making another booking. I believe you have been irresponsible. However, having said that, I do believe you have reasonable grounds to claim a refund and would suggest in the first instance that you contact easyjet, explain the situation and see what they say.

In the event that they should be unhelpful you could try a chargeback with your credit card company but if you go down this route would suggest that while not tellng any lies you should provide only the basic information and say it appears to be a duplicate charge as you have been charged twice by easyjet for the same flight.

Not sure I like your tone, there's no lies being told and I cannot remember what appeared on the screen, if anything, after I entered the card details.
Long day, late at night, doing too many things at once and booking 2 flights with 2 different companies, nothing sinister and definitely no lies being told.

Ben8282

asset2004 wrote: »

Not sure I like your tone, there's no lies being told and I cannot remember what appeared on the screen, if anything, after I entered the card details.
Long day, late at night, doing too many things at once and booking 2 flights with 2 different companies, nothing sinister and definitely no lies being told.

Any responsible person would have been paying very close attention and waiting for the booking reference to appear and would immediately have noticed something wrong when it did not. It is very strange that you should fail to remember such an important thing at such an important point in the booking process.
You have deliberately misinterpreted my comment about lies. I said IF you do a chargeback don't lie to the credit card company but be economical with the truth and don't go on and on about no e-mail confirmation etc just tell them it was a duplicate charge for the same flight.

born_again

Ben8282 wrote: »

In the event that they should be unhelpful you could try a chargeback with your credit card company but if you go down this route would suggest that while not tellng any lies you should provide only the basic information and say it appears to be a duplicate charge as you have been charged twice by easyjet for the same flight.

A duplicate has the same price, is made the same day & will have the same auth code. All of which the OP has said are not applicable as they are a different price, made a different day, will have different booking reference...

So what other basis do you suggest for a chargeback?

Ben8282

born_again wrote: »

A duplicate has the same price, is made the same day & will have the same auth code. All of which the OP has said are not applicable as they are a different price, made a different day, will have different booking reference...

So what other basis do you suggest for a chargeback?

Oh I see what you mean. You are correct of course. So unfortunately it looks as if the OP's sole recourse will be to easyjet then.

born_again

Ben8282.
No problem.

It is a bit odd that the Easyjet staff did not pick up on the flight that there were 2 bookings for the same person.

Ben8282

born_again wrote: »

Ben8282.
No problem.

It is a bit odd that the Easyjet staff did not pick up on the flight that there were 2 bookings for the same person.

Yes at check in both bookings should have come up when they entered his name. Somebody at check-in whould have had to decide what booking to use although to be honest I doubt that the handling agent check-in staff at the Spanish airport could have cared less.

But what I find strange here is the OP's failure to remember what happened immediately after he entered the credit card details to make payment and apparent total lack of concern at not being given a booking reference at the time. From my experience, enter credit card details and press enter (or similar) then wait in anticipation to see if it has gone through OK and get confirmation page and booking reference. It almost defies belief that OP cannot remember this all important step in the booking process. If he had said the computer had gone down or he had got a blank screen or something, but cant remember?

System

The OP would have to confirm where the flight confirmation went to.
If would seem to answer many of the questions.

I would have personally contacted Easyjet via phone or web to check before re-booking after payment details were supplied.