Easyjet charge

asset2004

I booked 2 flights, one to Spain via another company and a return flight back as there were none via the other company on the day I needed to return and added my credit card details. This was done late at night and I did not receive a booking conformation, or email booking. It was very late and I switched off my computer and went to bed.
The next day I did check for a booking, could not find any so logged into my easyjet account there was no sign of a booking.
I booked the same flight again but this time it had gone up for a about 10 euros.
Didn't think anything else of it, logged in to account found my booking and flew home.
Credit card bill came in this week and has 2 flights from easyjet, booked one day apart. So my query is can I get the first flight cancelled and refunded since I did not receive an email confirming the booking and it did not show on my account.
Costing over £200 so don't want to lose out. What's the next step?

Ben8282

Can you clarify exactly what happened at the end of the booking process? Did you not receive a booking reference on the screen there and then after the credit card transaction went through? What exactly happened after you entered and submitted the credit card details to pay?

Willing2Learn

According to EasyJet:

If you’re not sure whether the booking was successful for any reason please do not just make another booking as you may end up getting charged twice.

To check your bookings, login to My easyJet first and if your booking has been successful you will be able to see it in there. If you cannot find details of your booking in My easyJet then you can try booking again.

and

When you make a booking we will send you a booking confirmation which will include all your booking and flight details.

So you are saying you neither received an email confirmation of the booking, and the booking was not listed in your My EasyJet? On that basis, have you contacted customer service team to request a refund?

asset2004

Willing2Learn wrote: »

According to EasyJet:


and


So you are saying you neither received an email confirmation of the booking, and the booking was not listed in your My EasyJet? On that basis, have you contacted customer service team to request a refund?

I did not receive a email confirmation of the booking and having checked my online easyjet account the booking was not shown, hence why I booked another flight a day later
I have only just received the credit card statement tonight and flight was last week.

Ben8282

OP does not appear inclined to answer the very reasonable question asked but instead repeats the bit about no e-mail confirmation. After making the payment he should have been directed to a booking confirmation page showing the booking reference. This should have been sufficient. No need for e-mail confirmation etc.
If this didn't happen then what did happen after he pressed enter (or whatever) to make the payment?

I think that in case of uncertainty I would have taken the following steps
1. Check credit card account for pending transaction and/or reduction in available credit.
2. Made a reasonable attempt to contact easyjet although having said that they don't appear to possess a telephone number.

Willing2Learn

Ben8282 wrote: »

Made a reasonable attempt to contact easyjet although having said that they don't appear to possess a telephone number.

0330 365 5000
7 days a week: 08:00 - 20:00

Ben8282

Willing2Learn wrote: »

0330 365 5000
7 days a week: 08:00 - 20:00

Where did you find that? I searched and searched ....

Willing2Learn

https://www.easyjet.com/en/help/contact


Scroll down to "Call Us"
Click on "View local telephone numbers"

Ben8282

Found it eventually in the help section. Thanks.

asset2004

Ben8282 wrote: »

OP does not appear inclined to answer the very reasonable question asked but instead repeats the bit about no e-mail confirmation. After making the payment he should have been directed to a booking confirmation page showing the booking reference. This should have been sufficient. No need for e-mail confirmation etc.
If this didn't happen then what did happen after he pressed enter (or whatever) to make the payment?

I think that in case of uncertainty I would have taken the following steps
1. Check credit card account for pending transaction and/or reduction in available credit.
2. Made a reasonable attempt to contact easyjet although having said that they don't appear to possess a telephone number.

Not at all, like I have previously said it was late at night when I'd booked it, went through booking process, closed down computer and checked for email the next day.
Checked easyjet account and nothing showing so went through booking process again.

Ben8282

asset2004 wrote: »

Not at all, like I have previously said it was late at night when I'd booked it, went through booking process, closed down computer and checked for email the next day.
Checked easyjet account and nothing showing so went through booking process again.

You are still avoiding answering the question of what happened immediately after you entered the credit card details and pressed enter and just repeating the bit about no e-mail. The e-mail confirmation is of zero importance. After you entered the credit card details to pay and pressed enter SOMETHING must have happened and SOMETHING must have come up on your screen next.

As I said, in your place I would have taken the above steps before making another booking. I believe you have been irresponsible. However, having said that, I do believe you have reasonable grounds to claim a refund and would suggest in the first instance that you contact easyjet, explain the situation and see what they say.

In the event that they should be unhelpful you could try a chargeback with your credit card company but if you go down this route would suggest that while not tellng any lies you should provide only the basic information and say it appears to be a duplicate charge as you have been charged twice by easyjet for the same flight.