Smart meter in-home-devices (IHD) not working

Spoonie_Turtle

no2bigbills said:

The original posting was back in 2019 and it said the fix was known about then. I had a brand new smart meter installed in Nov 2021 along with a brand new IHD7 !  Yes it shows IHD7 on the bottom. Guess what ... The tariff values were wrong and it won't pair CAD to account. Since then after real problems trying to communicate with British Gas (Zero stars for service) at some time between January and March 2023 the Electricity tariff values were corrected (that's on the meter - the IHD just shows what's on the meter). The gas rate and standing charge are still what they were in 2021. And the IHD still won't pair CAD to account. The data shows IHD7–CAD–PPMID 1.6 CAD 1.6. So the problem still hasn't been sorted after 3 years. Indicentally, my experience of dealing with British Gas is that they will do anything to make it appear that they are solving problems without actually doing it. They routinely close complaints as soon as they are raised - because "the issue cannot be resolved by the person recording the compliant". I want to change supplier, but all switches are "paused"

No they're not.  Most suppliers are taking new customers, just maybe not online.  A few of them do £50 referral codes as well.