Vision express....Compensation???

ella2ethan1

timberflake wrote: »

You are whats wrong with this country. Why on earth do you deserve compensation? You have not been left financially out of pocket so what would they be compensating you for? You've have had the choice all along to cancel your order...

Try reading the post properly smartie pants and get off your high horse! Cant cancel when youve already paid........

timberflake

ella2ethan1 wrote: »

Try reading the post properly smartie pants and get off your high horse! Cant cancel when youve already paid........

Of course you can! You're not receiving the level of service you would expect and have yet to receive the item you've paid for so take your business elsewhere.

Its quite clear you're just looking to get something out of it. You need to stop thinking that every little inconvenience that happens is a cause for compensation.

Zara33

ella2ethan1 wrote: »

Well :rotfl: I do expect some sort of discount as compensation as ive been waiting 6 weeks ...for a new pair of galsses!!!

They are not that COMPLEX either as I said they havent really changed and ive only had to wait a week before so that rubbish!

The point of compensaion is that you expect proper service and when you dont recieve it then they should learn by compensating you. They diddnt keep me informed I HAD TO KEEP PHONING and then speak to the manager, why cant people read the post properly.

And FYI they took payment 6 weeks ago when I ordered so I am out of pocket interest on my money for the past 6 weeks:p

Thanx anyway lol

Sarah

Well i don't rate your chances much :cool: if this is the sort of attitude you will be using.

uktim29

ella2ethan1 wrote: »

Try reading the post properly smartie pants and get off your high horse! Cant cancel when youve already paid........

Your the one on a high horse!

You should learn to just take your business elsewhere than expecting them to pay you for a wait, even if you have paid this time.

JasonLVC

Try owning an xbox360 and then waiting the 25 working days it takes Microsoft to repair the damn thing. On my third repair now!. They offer you no compensation and you get to deal with an Indian call centre too meaning any reasonable discussion is rendered pointless.

OP - you have two choices.

1. Cancel the order requesting a full refund - you have this right in law as they have failed to uphold their end of the contract. They'll have already started on your specs so will have incurred costs on a frame/lenses that no-one now wants.:D

2. Stick with them but complain to them about the disappointing wait and ask them if they can somehow restore your faith in the company - they'll most likely either give you a discount (10%-15%) off your next purchase or give you some accessories for free - I doubt very much that they'll simply give you cash from the till - it don't work like that anymore.

If you aren't so good at getting your message across then perhaps write to Head Office instead - but keep your letter polite and friendly and emphasise the 'disappointment' and the 'inconvenience' aspects and that'll be enough for them to help you out.

Then don't ever shop there again and tell everyone you know how much they suck!.

pinkshoes

ella2ethan1 wrote: »

Well :rotfl: I do expect some sort of discount as compensation as ive been waiting 6 weeks ...for a new pair of galsses!!!

So what's wrong with your current glasses, the ones you're presumably still wearing until you get the new ones?!?!

Are you telling us you're seeking compensation because you are now utterly blind until you get these new glasses, and have black eyes from walking into walls? :rotfl:

dmg24

ella2ethan1 wrote: »

Well :rotfl: I do expect some sort of discount as compensation as ive been waiting 6 weeks ...for a new pair of galsses!!!

They are not that COMPLEX either as I said they havent really changed and ive only had to wait a week before so that rubbish!

The point of compensaion is that you expect proper service and when you dont recieve it then they should learn by compensating you. They diddnt keep me informed I HAD TO KEEP PHONING and then speak to the manager, why cant people read the post properly.

And FYI they took payment 6 weeks ago when I ordered so I am out of pocket interest on my money for the past 6 weeks:p

Thanx anyway lol

Sarah

Compensation is given for financial loss, a goodwill gesture may be given for poor service.

I would say that you are entitled to compensation that would cover the interest lost by them holding your money for this length of time.

So if you paid, say £100, for the glasses, then at an interest rate of 6%, you would be entitled to approx 50p!

nedmundo

If the specs were say £300, and a rate applied of 6% interest per annum, 6 weeks interest would be (drumroll please!!) £2.08 after rounding up - is that really worth the effort?

But seriously, if you really have been incovenienced by the delay, it would be worth bringing it to their attention. It is in their interest to ensure your satisfaction in order to retain your future custom.

olly300

OP the glasses are personalised so you can't cancel your order.

However you should complain about the poor customer service. You need to go into the store, demand to speak to the manager and complain very loudly but politely so other customers can hear. (Worked for a woman I overhead while I was picking up my glasses from vision express.)

iamtheparty

I used to work for VE and the warehouses the lenses come from are often horribly unresponsive and slow, especially on complex orders. Fair enough, they should have contacted you but I can almost promise they're trying their best. As a former lab tech I can tell you that the technicians will be just as frustrated as you about the delay. And breakage mean lost bonuses, and the basic pay is crap.

My store often gave out goodwill gestures such as £20 M&S vouchers or that sort of thing.

VE are rubbish to the staff but great to the customers.