Phone battery dead - help!

ballyblack

I assume his present not open yet? Can you take it to refund and get a new phone?

he cracked screen..........the get out clause with any warranty

Or get the cheapest contract phone.

NO not money saving

MNrhubarb

Even refurbished phones are expensive!

ballyblack

much better and its got a massive battery

https://www.ebay.co.uk/itm/SIM-Free-Motorola-E5-Plus-5-99-Inch-16GB-12MP-4G-Mobile-Phone-Grey-/333275738234

custardy

Its a rebadged Archos phone looking around.
Batteries available.
However are you sure it is the battery?

edit: looking on Ebay I see a few Archos phones for sale. You might be able to get a cheap replacement phone.

MNrhubarb

Hi Custardy. The battery model is BSQ01 and none of those on sale match.
We are now looking into other options, including one on a contract for £12pm which he says he will pay for.

I doubt we’ll get another Alba/Archos as there just aren’t the spare parts for them. Those on eBay are different models so it still means changing his phone which I was trying to avoid as it’s perfectly acceptable with a new battery.

And yes, I ran a diagnosis and the battery is faulty.

ballyblack

Have you factory reset the phone?

this fixed an old phone of mine when I thought the battery was at fault

MNrhubarb

Yeah, tried that. Battery is now in the freezer as I read that’s a possible fix.