Why don't Asda accept AMEX cashback card?

Terry_Towelling

And, let us just take things back to the opening post where @JustAnotherSaver clearly stated in his first sentence that it was his card that was not being accepted.

Hmm, i did? In which part? You've put it in bold so you're wanting to stress that i've said that it is MY card and NOT my wifes card that is acting up. So let me just check the OP.....

Re-read your thread title and the very first sentence of your opening post where you will see the word 'mine' in italics at the end of the first line. That's the bit I was referring to. Anyone reading the post will absorb that bit before anything else. I agree you do go on to talk of your wife's acceptance problems within the post and I agree you have since made it quite clear where the problem lies.

If you are able to find a reason why it is happening, it would still be useful to let us all know. All I can think is that it may be linked to the new(ish) requirements to go online for contactless transactions, and perhaps that functionality has caused problems within Amex processing at ASDA, so they've disabled it whilst they find a solution.

moneywow1

So yesterday I went into ASDA, and my Amex wouldn't work with contactless.

It didn't prompt for the PIN like cards do sometimes, it just said "Payment not accepted/Payment type not accepted" or something like that

When I put my card in the reader, it worked. Contactless worked before and after in other stores

Terry_Towelling

moneywow1 wrote: »

So yesterday I went into ASDA, and my Amex wouldn't work with contactless.

It didn't prompt for the PIN like cards do sometimes, it just said "Payment not accepted/Payment type not accepted" or something like that

When I put my card in the reader, it worked. Contactless worked before and after in other stores

That could indeed support the idea that the requirement for all contactless transactions to now go online for authorisation is problematic within ASDA's Amex processing.

r4dly

The pub I work in accepts Amex on one terminal only as the company that own the terminals currently have a software issue (an update problem) so only one of the terminals took the most recent update. The result is denial of Amex on the terminals awaiting updates. Just my 2 cents.

born_again

moneywow1 wrote: »

When I put my card in the reader, it worked. Contactless worked before and after in other stores

Which could also be indicative of your card reaching its contactless limit and needing a chip & pin transaction to be made.

JustAnotherSaver

Tried again in Asda, chip & PIN, this time it worked.


I can only assume she was either mistaken last time round and entered her PIN wrong or there was perhaps a glitch. I've had errors when entering my PIN correctly before today, although quite rare. Anyway at least we know it works there.




Or perhaps it was because i loaned my own card out and big brother was watching. Who knows.