Tesco cc & thomas cook section 75

eco_warrior

Terry_Towelling wrote: »

I'm basing this on the fact that a flight-only booking does not seem to attract any Bond cover, so a customer with such a booking could (quite reasonably) not be expecting any help with flights home.

Curiously come flight only customers were ATOL bonded (a tiny amount). If I’ve learned anything from the Thomas Cook situation it’s to expect the unexpected.

eco_warrior

born_again wrote: »

I have only ever known 2 repatriations. Monarch & T Cook, for non bonded customers..

Every other tour company going under, & as you know there are many each year. Folks are left to their own devices unless its ATOL bonded.

It’s been a long day.

Any examples of stranded customers? I can’t think of any, which isn’t to say I’m completely wrong

RaeB

We have booked flight only for many years. I have always believed that flight only is not atol protected and you have to find your own way home if it goes belly up. Our TC invoice states that our flights were not atol protected.

born_again

eco_warrior wrote: »

It’s been a long day.

Any examples of stranded customers? I can’t think of any, which isn’t to say I’m completely wrong

Not something we have had with TC. But did expect a few. As per Op. While away may not be keeping up with UK news and know exactly what is going on.

Seem to remember a few, but they were with oversea's airlines going under. So often while there are chargebacks.
Don't think we had any with Monarch.

Terry_Towelling

RaeB wrote: »

We have booked flight only for many years. I have always believed that flight only is not atol protected and you have to find your own way home if it goes belly up. Our TC invoice states that our flights were not atol protected.

This would be the basis for a complaint against your issuer. You, quite reasonably, believed you had no protection and would have to make your own arrangements to get home - so you did. Only later was it announced that repatriation would be available to you.

You should therefore be eligible for Chargeback protection for the value of any services not received and your issuer should be able to make that work for you. You should also be eligible for any extra loss incurred if the replacement flights were more expensive, under the protection afforded by S75. If not, complain to FOS.

Best of luck.

eco_warrior

Terry_Towelling wrote: »

This would be the basis for a complaint against your issuer. You, quite reasonably, believed you had no protection and would have to make your own arrangements to get home - so you did. Only later was it announced that repatriation would be available to you.

You should therefore be eligible for Chargeback protection for the value of any services not received and your issuer should be able to make that work for you. You should also be eligible for any extra loss incurred if the replacement flights were more expensive, under the protection afforded by S75. If not, complain to FOS.

Best of luck.

Repatriation for all TC customers was known before they even collapsed? Well to me anyway.

Terry_Towelling

eco_warrior wrote: »

Repatriation for all TC customers was known before they even collapsed? Well to me anyway.

Not according to the OP, who stated in their first post that they had made their arrangements before repatriation arrangements became known to them.

I guess what we need to understand is what is reasonable here. When you work in an industry that will be affected by a collapse, you will tend to keep a close eye on things. Someone on holiday, however, should not be expected to be glued to the news. If and when they do hear the news and, if they already believe they have no bond cover for their booking, they will quite probably only focus on the headlines that say 'TC has collapsed and will not honour their bookings'.

In the days gone by when I was able to take summer holidays, I never watched the news and certainly never had any sort of electronic device with me to interrupt my time there - foolish, maybe, but I was on holiday.

2e0arr

take the issue if not resolved to the Financial ombudsman the company will have to pay the case fee whether they are right or wrong its about £550

System

born_again wrote: »

I have only ever known 2 repatriations. Monarch & T Cook, for non bonded customers..

Every other tour company going under, & as you know there are many each year. Folks are left to their own devices unless its ATOL bonded.

The situation is is muddied as TC was running the ATOL bonded (packages primarily) and the non-bonded element (flights primarily).

Clearly the CAA / UK Government would have to finance the return the ATOL bonded customers but non-bonded customers had no expectation of this.

If a UK airline went bust, I wouldn't expect taxpayers to fly people home.

harz99

born_again wrote: »

Not something we have had with TC. But did expect a few. As per Op. While away may not be keeping up with UK news and know exactly what is going on.

Seem to remember a few, but they were with oversea's airlines going under. So often while there are chargebacks.
Don't think we had any with Monarch.

I had a successful Monarch S75 charge back from Tesco CC, but that was for future paid for flights, not reimbursement for being stranded as the OP.