Tesco cc & thomas cook section 75

System

Ben8282 wrote: »

Yes there is such a thing as a partial chargeback. The 'all or nothing' thing is another of those pieces of false information so often repeated on these forums.

Not for a flight - it's all or nothing...

Ben8282

The flight represents the return sector of a round trip ticket. It should be possible to easily establish the cost of the outward flight on a one way basis and deduct this cost from the total amount paid.

RaeB

Thank you everyone for taking time to help. We will try the chargeback. I will let you know the outcome.
If I was in the same situation again I would still book return flights immediately. It gave us peace of mind so we could enjoy our holiday. We managed to book before flights doubled and then trebled.
CAA didn't release our repatriation flight details until 24 hours before we would have been due to fly home. So we would be on holiday wondering which airport we would be flying back to and what time. The flight that would have been our repatraition flight landed at East Mids around the original time so we would have been fortunate to fly to our original destination. However also on that flight were people that should have flown to Belfast, Glasgow and if I remember correctly Bristol. I felt so sorry for them, what a long journey home.

RaeB

No luck with a charge back. Tesco credit card are saying we should have come back on the repatriation flight. Heyho, put it down to experience. Thank you to everyone who has replied. ��

Ben8282

RaeB wrote: »

No luck with a charge back. Tesco credit card are saying we should have come back on the repatriation flight. Heyho, put it down to experience. Thank you to everyone who has replied. ��

A very quick and unacceptbale response. You have every right to a chargeback on the grounds of the service paid for not being provided.

eco_warrior

Ben8282 wrote: »

A very quick and unacceptbale response. You have every right to a chargeback on the grounds of the service paid for not being provided.

Do you work in chargebacks?

Ben8282

eco_warrior wrote: »

Do you work in chargebacks?

Do you?

If you disagree then say so and explain why.

eco_warrior

Ben8282 wrote: »

The flight represents the return sector of a round trip ticket. It should be possible to easily establish the cost of the outward flight on a one way basis and deduct this cost from the total amount paid.

Thomas cook don’t invoice the flights as two amounts just the one. But a full chargeback can be processed and let the merchant bank represent with a breakdown (or even accept the full chargeback). This isn’t a particularly easy or quick process. Would be 2-3 months for the chargeback to run its course.

eco_warrior

Ben8282 wrote: »

Do you work in chargebacks?

Yeah mate.

I had mentioned earlier in the thread re replacement flights being made available.

Terry_Towelling

RaeB wrote: »

No luck with a charge back. Tesco credit card are saying we should have come back on the repatriation flight. Heyho, put it down to experience. Thank you to everyone who has replied. ��

Don't know what the specific wording of the Chargebacks is these days but, in days gone by, an issuer would be denied access to the 'non-receipt of services' Chargeback following the failure of a travel company unless they had documentary evidence that any Bonding Authority (that may be involved) could not, or would not, help out. That's probably the reason for the refusal.

If this is one of those situations where (as Heng Leng suggests) the nature of the booking was such that it was never covered by any Bond arrangement in the first place, you may be able to kick back against your issuer. That said, I cannot understand why a repatriation flight would have been available if there was no Bond cover.