Energy: Find the cheapest supplier & earn cashback

andyinyorkshire

User Subs if you are using the comparison sites then I'd double check as they are still using your existing rates not the new fees, I couldn't see any advantage to staying with EDF at their new prices.

Will be calling EDF tomorrow to let them know I am changing... I do have v5 but there was no tie-in for me when I signed up.

I will be asking their representative (whos name I will also be taking) whether I can leave a fixed term contact without incurring charges should the company change the terms and conditions / increase payments during it if I were to be 'tied in'. This I very much doubt otherwise they all would be at least tripling their prices.

LXGB

Got the letter today too. This can't be kosher! They must have to give reasonable notice of a price increase?

I've just phoned the number on the letter 0808 101 5184. It rings twice, goes click, then a BT voice says "the other person has hung up"!

I'll try again tomorrow.

andyinyorkshire

Phone up, let them know you are moving to another supplier then your price stays the same for <60 days until you move suppliers.

I double checked for myself and you should also just to reconfirm that there are no leaving charges/fees for leaving the EDF online v5 contract.

Also apparently you don't have to write a letter to cancel and move suppliers, just a phone call to them will do!

LXGB

Just phoned EDF and switched to the Online Saver V5 tariff. 7.8p a KWH. Better than the 10p a KWH proposed in the letter! Tied in til 31/03/2011 with a £25 early cancellation fee if I leave before then.

Makes the line in their letter "We're committed to giving our customers value for money" look a bit suspect.

danthemoneysavingman

1Foxylady wrote: »

Anybody else got any thoughts on switching to npower?

I too suggest you don't. I went with them and everything was a long drawn-out pain, and they do seem to keep increasing the amount you pay them by direct debit, and customer service is awful. IMHO. even though I could make an extra 45 in cashback and savings switching to them, I've decided against it.

Doc_N

For me, the best rates are with First Utility - but since they've completely ignored 3 emails and there are so many complaints about their customer service online, I've discounted them altogether.

Next best was the EDF Online Saver V5 tariff, but the comments above about the treatment of their customers on their other online tariffs suggests to me that they'll whack up the price of V5 as soon as everyone's nicely locked in with a £50 penalty for leaving early.

Went with eon Fixonline V5 in the end. Fixed till March 2011, but £30 to get out if prices fall, covered by the £70 Quidco anyway. I'd rather have a fixed price, even with the possibility of price falls, than give EDF carte blanche to put prices up just because they can!

boobbby

I have been with Atlantic for few years now but when checking on the comparison site found that their fixed rate to be quite a bit cheaper than the internet rate I have at present. When I first telehoned to confirm the rate the young lady answered the phone promptly but let herself down by giving me the rates for Southern Electric. Anyway she was very pleasant to chat too and we soon sorted out the rate. I then registered with Atlantic to see my present bill but as it had already been sent by snail mail so I was unable to view it on line. Next I tried their messenger type chat line which again was promptly answered and the person on the other end promised to send by email my latest bills. After taking my details for security purposes she then emailed me the gas and electric bill for a complete stranger. When I emailed back the error I quickly got a big apology and the correct bills. Yes!! they did make a couple of silly errors but at least I had quick replies and amusing conversations so I am happy to stay with Atlantic even though they may not be the cheapest. Mind!! I am not sure if the comparison sites take into account the return of a full month payments every 13 months.

I-LOV-MONEY

Do the rates not vary by area? So would a good rate from, say EDF, in Yorkshire, maybe a bad rate in London?

Doc_N

I-LOV-MONEY wrote: »

Do the rates not vary by area? So would a good rate from, say EDF, in Yorkshire, maybe a bad rate in London?

Yes, they do. It's normally the case that your 'local' supplier gives the worst rates, but not always. e.on is my local supplier (was Powergen) but is offering decent rates on the right tariff.

I-LOV-MONEY

Doc_N wrote: »

Yes, they do. It's normally the case that your 'local' supplier gives the worst rates, but not always. e.on is my local supplier (was Powergen) but is offering decent rates on the right tariff.

So therefore I don't see the point in everybody saying "I switched to .." as the cheapest supplier, because they may not be in 'your' area.