Vendor denies fault in new Bosch washing machine

born_again

vsman1
I suggest you re read #29.
As what you quote & what you say do not agree.
To paraphrase the important bit

It is not a guarantee that all goods must last 2 years

Yet you say

Free of charge, 2-year guarantee for all goods

search "Enhancing Consumer Confidence by Clarifying Consumer Law"
Cant link as its a PDF.

2.3 Main provisions of the new CRA 2015
Consumer’s rights when buying a good under the CRA 2015
• A consumer has the right to reject the faulty good and get a refund within 30 days of
purchase.
• The consumer can also ask the retailer to repair or replace a faulty item within six months of
purchase.
• The consumer’s rights against the retailer can last for up to six years but the onus is on the
consumer to prove a fault was present at the time of purchase after the first six months.
• In addition to rights implied into the contract by the CRA 2015, a consumer can also elect to use
a guarantee or warranty if the product develops a fault.

Manxman_in_exile

I think it's here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm


I wonder if it's a translation problem? It talks of a "guarantee" but also says that after 6 months you may need to prove an inherent fault. Well to me, if you have to prove an inherent fault after 6 months (which you do) then it's not a "guarantee" as I understand it. Under a "guarantee" it would just need to be faulty or have broken.

JJ_Egan

As i understand from multiple web posts.
EU Directive is a directive its not a law .

cajef

vsman1 wrote: »

I'm just trying to help others.

By posting incorrect information you are not helping anyone, funny how you are the only one in this thread that thinks you are right and then accusing other regular posters of being arrogant know-it-alls.

Manxman_in_exile

vsman1 wrote: »

The legal guarantee for the UK is six years. Quoted from "Guarantees and returns – United Kingdom"

Also, the quote you put in this post #24 to support your assertion, mentions neither "six years" nor "guarantees".

neilmcl

vsman1 wrote: »

Don't be so patronising. The Your Europe website references the UK legislation within its guidance. I've recently used the wording on the website to get Amazon to fulfil its obligations in a warranty repair they had no interest in entertaining. I'm just trying to help others.

Trust me, your not. And there was nothing patronising about my post.

neilmcl

vsman1 wrote: »

Are you upset because I supplemented your advice? I actually think your follow-up comment (which I didn't initially quote) was quite rude.

I wasn't upset at all, just totally disagree with what you posted which was of no help to fellow members.

neilmcl

vsman1 wrote: »

The legal guarantee for the UK is six years. Quoted from "Guarantees and returns – United Kingdom"

Again, totally incorrect. There's no such thing as a "legal guarantee" period. Six years is simply the limit you have to issue a claim, as laid out in the Limitations Act 1980.

neilmcl

vsman1 wrote: »

Yes it is



I have to bear in mind that you're under the impression that EU law doesn't apply in the UK which isn't, at this moment in time, completely true.

I don't believe he is, you really should stop digging, it's making you look foolish.

System

I don't believe he is, you really should stop digging, it's making you look foolish.

You mean learning something you didn't already know? How dare I question the condescending keyboard warriors and their daily dose of patronising advice to others? How very dare I!