Vendor denies fault in new Bosch washing machine

shaun_from_Africa

vsman1 wrote: »

Are you upset because I supplemented your advice? I actually think your follow-up comment (which I didn't initially quote) was quite rude.

You supplemented the advice by giving incorrect information, something that is not useful to anyone.

System

You supplemented the advice by giving incorrect information, something that is not useful to anyone.

What incorrect information did I give?

System

The legal guarantee for the UK is six years. Quoted from "Guarantees and returns – United Kingdom"

Who has to prove the presence/absence of a defect and how long do they have to do this?

The seller must prove that the item was not defective for the first 6 months after the delivery of the product ("reversal of burden of proof"). After this time the consumer must prove that it was defective.

shaun_from_Africa

vsman1 wrote: »

What incorrect information did I give?

An EU directive is not binding on anyone in the UK. It is as the name states, a directive by the EU stating that countries in the EU must implement the requirements of that directive into the legislation of those countries.

In the UK, the directive was implement by bringing the Consumer rights act and Consumer contracts regulations into being.

The EU directive gives consumers up to 2 years to attempt to get a retailer to prove a remedy should goods fail early. It is not a guarantee that all goods must last 2 years.
In the UK, we get up to 6 years to do this.

shaun_from_Africa

vsman1 wrote: »

The legal guarantee for the UK is six years. Quoted from "Guarantees and returns – United Kingdom"

No it isn't

A consumer has up to 6 years to attempt to seek redress for faulty goods.
This doesn't mean that all goods must last 6 years nor does it mean that a retailer must provide a remedy for all faulty goods for 6 years.

I strongly suggest that you learn about consumer rights rather that just cutting and pasting from websites.

System

Yes it is

Legal guarantee

How long is the legal guarantee for new and second-hand goods?

The duration is 6 years in England, Wales and Northern Ireland and 5 years in Scotland. This applies to new and second-hand goods.This is the maximum time limit, however any claim needs to take into account the nature of the goods and possible wear and tear, for example.

I have to bear in mind that you're under the impression that EU law doesn't apply in the UK which isn't, at this moment in time, completely true.

DCFC79

vsman1 wrote: »

What incorrect information did I give?

Other posters will be along to say if you have wrong information so sit tight.

System

The EU directive gives consumers up to 2 years to attempt to get a retailer to prove a remedy should goods fail early. It is not a guarantee that all goods must last 2 years.
In the UK, we get up to 6 years to do this.

Free of charge, 2-year guarantee for all goods

You always have the right to a minimum 2-year guarantee at no cost, regardless of whether you bought your goods online, in a shop or by mail order.

This 2-year guarantee is your minimum right, ***************however national rules in your country may give you extra protection*************

1. We are in the EU at the moment.
2. EU law applies.

Manxman_in_exile

vsman1 wrote: »

Free of charge, 2-year guarantee for all goods

You always have the right to a minimum 2-year guarantee at no cost, regardless of whether you bought your goods online, in a shop or by mail order.

This 2-year guarantee is your minimum right, ***************however national rules in your country may give you extra protection*************

1. We are in the EU at the moment.
2. EU law applies.

To help you build up your reputation and reliability, do you have a source for this? (If the site won't let you post a link just give a description sufficient to allow it to be found).


[Edit: or is what I quoted your interpretation of something else?]


Having looked at the relevant part of the Your Europe site (not a UK site), I suspect the legal meaning of the English word "guarantee" has been somewhat lost in translation.

DoaM

You can post links - simply remove the http(s):// bit, and www bit if it has it

BTW - the following applies in the UK, and the requirements of the EU directive have been transposed into these acts:

Consumer Rights Act 2015 ... applies for all consumer sales.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ... additional requirements for "distance" consumer sales (including online).

There is no EU mandated 2 year guarantee! In fact, even in the directive, there is no requirement for goods to last for 2 years ... that's merely the time limit within which the consumer can pursue a claim against the seller. In the UK this time limit is 6 years (via the Limitations Act) rather than 2. If you've succeeded against Amazon on the basis of the EU directive then it is clear that the Amazon person has either a) had no idea that you were spouting nonsense and accepted that you were correct, or (more likely) b) offered you a resolution to simply make you go away, as it was more cost-effective to do that.

Rather than quoting a website that has tried to interpret the directive, why not read the actual directive itself?