Vodafone Total Rollover

giraffe69

so therefore you have no business taking part in this conversation.

And each comment like that will reduce the pool of people who will offer advice.

[Deleted User]

surreysaver wrote: »

Not being funny, but my query is about Total Rollover, as in the title. You yourself have stated that you have never heard of the term:


so therefore you have no business taking part in this conversation.

And yes, you are right, I am not totally up to speed with how mobile contracts work, which is why I went into a store in plenty of time to seek advice. I expect staff employed by Vodafone to be up to speed on how their contracts work. If a Vodafone representative has fobbed me off, then Vodafone will be held accountable for that. Perhaps I should wear a BodyCam the next time I go into a Vodafone shop so I can record the evidence?

EDIT: On the Vodafone Forum, they have told me I can move from Monthly to PAYG, so, whoever you are, your advice is incorrect!

I was tempted to walk on by given some of your responses however that said I had a quick look at Vodafones website and I think you're wrong in your assumptions.

Total Rollover is a monthly renewal contract which will revert to a simple PAYG if your renewal payment doesn't go through every 30 days. The only thing that 'rolls over' is unused data, minutes & texts from your allowance. No money rolls over if you don't use the full allotment. What's more, if the renewal doesn't go through for any reason you will lose all of the previous rolled over allowance.

In order to go from a monthly contract to PAYG on almost any network usually requires porting out to someone else for a month and then porting back (for the purposes of retaining the phone number).

https://www.vodafone.co.uk/terms-and-conditions/consumer/mobile/pay-as-you-go/big-value-bundle/index.htm

I did note that they claim Sky don't roll over data on their webpage which is nonsense.

surreysaver

giraffe69 wrote: »

And each comment like that will reduce the pool of people who will offer advice.

That's fine. I don't want to hear from people with their attitude anyway, especially when they don't have any advice to offer

surreysaver

Colin_Maybe wrote: »

I was tempted to walk on by given some of your responses however that said I had a quick look at Vodafones website and I think you're wrong in your assumptions.

Total Rollover is a monthly renewal contract which will revert to a simple PAYG if you're renewal payment doesn't go through every 30 days. The only thing that 'rolls over' is unused data, minutes & texts from your allowance. No money rolls over if you don't use the full allotment. What's more, if the renewal doesn't go through for any reason you will lose all of the previous rolled over allowance.

In order to go from a monthly contract to PAYG on almost any network usually requires porting out to someone else for a month and then porting back (for the purposes of retaining the phone number).

https://www.vodafone.co.uk/terms-and-conditions/consumer/mobile/pay-as-you-go/big-value-bundle/index.htm

I did note that they claim Sky don't roll over data on their webpage which is nonsense.

Thanks for your input. Since I started this thread, I have found out that Vodafone do in fact allow you to change from Pay Monthly to PAYG, but advice from various members of their staff is conflicting. It seems they are very poorly trained and have little product knowledge.
However, I have managed to bag myself a reasonable deal from their retentions department. I am still considering making a complaint, as they should really advise their customers in the run-up to a contract expiry of their options and how to exercise them.

But still no answer to my original question!

surreysaver

To quote mobilejunkie's previous comments about Vodafone from 14th April in a different thread:

mobilejunkie wrote: »

Vodafone staff are extremely well trained. They are versed most carefully in 1) How to fob people off 2) Giving misinformation 3) Making promises they have no intention of keeping 4) Passing you around from one person and/or department to another 5) Making it impossible to speak with a manager 6) Persuading people to buy what they don't need and then ensuring that what they bought isn't what they get. Higher levels of achievement are the equivalent of a Masters degree and involve maladministration and utter incompetence at the highest levels. Special awards are given for treating customers with complete contempt and producing the funniest stories of customer misery at the Christmas party.

Your experience is only the first stage. Making a complaint (if you break through the stone walls erected to prevent that) merely opens the door into more hours of endless fun playing pass the parcel, hide and seek and charades.

So I can hardly be chastised for having the same attitude

mobilejunkie

surreysaver wrote: »

To quote mobilejunkie's previous comments about Vodafone from 14th April in a different thread:



So I can hardly be chastised for having the same attitude

You don't. I wouldn't pursue compensation for a laughable "offence" and your attitude is akin to Vodafone's, not mine.

surreysaver

mobilejunkie wrote: »

You don't. I wouldn't pursue compensation for a laughable "offence" and your attitude is akin to Vodafone's, not mine.

At what point have I said I wanted compensation? I would just require them to charge me what I have used, having attempted to adhere to the contract.
In any case, I have a SIM deal with them now, and rather than beginning it at the end of a 30 day notice period, they have actually backdated it to the beginning of my current billing period.

mobilejunkie

surreysaver wrote: »

At what point have I said I wanted compensation?

At least twice.

surreysaver wrote: »

Well, if I have made suitable enquiry to Vodafone and they provided incorrect advice, then they will have to provide me suitable recompense.

surreysaver wrote: »

If a Vodafone representative has fobbed me off, then Vodafone will be held accountable for that.

At least twice.

surreysaver

mobilejunkie wrote: »

At least twice.




At least twice.

Not compensation. A refund of overpayments.